Echelon Insurance is hiring a Vendor Quality Assurance Specialist dedicated to enhancing operational compliance. This role emphasizes vendor performance assessments and adherence to best practices in claims operations.As part of the Quality Assurance team, you'll report to the Unit Manager and require 3-5 years in the industry. Your responsibilities will revolve around reviewing claims files, maintaining compliance documentation, and performing call quality assessments to promote exceptional customer service.
Championing continuous improvement within the Claims Department is also crucial.Key Responsibilities:Conduct operational reviews of claims filesDocument adherence to regulatory compliancePerform call quality reviews to evaluate customer interactionsOversee audit processes for compliance maintenanceParticipate in special projects as requiredRequirements:3-5 years of experience in Property and Casualty insuranceFamiliarity with file review processes and reportingUnderstanding of compliance regulations and workflowsPreferred education in Insurance Management or Business AdministrationCIP / FCIP designation or progress towards it is a plusContribute to Echelon's mission of delivering excellence in vendor quality assurance and compliance.