Become the IT Help Desk Lead with Delta Electronics in Surrey, focusing on providing comprehensive end-user support in a agile hybrid setup. This role demands an ability to handle complex issues and lead a team.As the senior figure within the help desk, you will manage escalated support requests and the day-to-day operations of the IT service management platform. Your role will focus on optimizing processes, mentoring junior staff, and ensuring a high quality of service to our clients. Expect a diverse range of responsibilities, including incident management and IT asset oversight.Key Responsibilities:Provide elevated support for desktops and mobile devicesServe as the main point of contact for operational escalationsAdminister user onboarding, access rights, and endpoint lifecycleCompile and report on help desk performance metricsDevelop process documentation and knowledge resourcesRequirements:IT degree or diploma, preferably in Computer SystemsAt least two years in a help desk environmentProficiency in Windows OS and Active DirectoryStrong knowledge of service management systemsEffective documentation and communication skillsLead Delta's IT support initiatives while enhancing user experience and operational efficiency.

📌 It Help Desk Lead At Delta Electronics (Surrey)
🏢 Delta Controls
📍 Surrey