IT Client Services - Business & Enterprise ApplicaCity Manager's Office Thunder Bay, Ontario P7E6H8The City of Thunder Bay provides exceptional quality of life to those who live, work, and play in Thunder Bay – a culturally vibrant, economically diverse community with a metro population of over 120,000. Located on the north shore of Lake Superior, under the protective watch of the Sleeping Giant, Thunder Bay is rich in people and resources, and connects Northwestern Ontario to the world. We value our high quality of life and promote a clean, green, beautiful, and healthy community that provides economic prospect, respects diversity, and provides affordable and safe neighbourhoods that are accessible to all.The City of Thunder Bay is a place where art, culture and nature come together!POSITION SUMMARYUnder the general direction of the Manager - IT Client Services, supports desktop applications. Key responsibilities include desktop application deployment and user support; problem resolution; setup and removal of client access to desktop applications; and ongoing communications with application users.Employment Type: Full TimeJob Occupation Type: Policy Researchers and AnalystsTotal Positions: 1Wage: $36.54-$44.02Hours/Week: 0Days of Work: n/aClosing Date / Apply By: 8/23/2026Start Date: n/aDutiesMAJOR RESPONSIBILITIESInstalls desktop applications; notifies Information Technology Compliance and Risk Specialist when licenses are required.Creates and deploys software deployment packages, to install, upgrade and/or patch desktop applications; completes related documentation.Maintains client access to business applications.Provides client support, resolving Tier 1 Support Calls and collaborates with required partners to ensure all outstanding client Support Calls have been resolved and communicated back to the client.Collaborates with Corporate and departmental application owner, CIT staff, consultants,



and/or software business partners on techniques and methods to implement new solutions and resolve problems.Documents each support call and resolution in the Call Management System to facilitate future client support opportunities.Follows up on Support Calls moved to Tier 2.Develops training material and conducts formal and informal training.Keeps abreast of new software technology.Participates in Corporate-wide initiatives and cross-functional teams as required.Performs other related duties as may be assigned.QualificationsEducation/ExperienceDegree or Diploma in computer science, software engineering, or information systems; orEquivalent combination of education and experience.Skills/AbilitiesKnowledge of and experience with supporting desktop applicationsKnowledge of computer networkingSuperior ability to communicate effectively and concisely, both orally and in writing, with the ability to present ideas in a business and user friendly languageStrong understanding of organizational goals and objectivesSuperior ability to establish and maintain effective working relations with clients, co-workers, and business partnersHighly self‐motivated and directedProven problem solving, analytical, and time management skillsAbility to prioritize and execute tasks in a high pressure environmentAssetsExperience with creating packages and deploying software (install/upgrade/patches)



using Microsoft System Centre Configuration ManagerExperience with CitrixDemonstrated ability to excel at supporting client excellenceExperience working in an IT Client Services environmentAn understanding of the operations and services of the CorporationKnowledge of the functions of city departments, outside boards and local community groupsCONDITIONS OF EMPLOYMENTMay be required to work shifts or be "on call"May be required to travel to various work locations and provide own transportationMust undergo a successful Criminal Record and Judicial Matters Check (CRJMC)Must sign and abide by Employee Confidentiality StatementGeneral InformationAs an equal opportunity employer, the City of Thunder Bay encourages applications from Indigenous peoples, persons with disabilities, members of visible minority groups, women and members of the 2SLGBTQ+ community.ONTARIO HUMAN RIGHTS CODEIt is a contravention of the Human Rights Code of Ontario to discriminate on the basis of: race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, marital status, family status, disability, age, record of offences, gender identity or gender expression. Therefore, a resume submitted to the City must not include references to any of the above characteristics. Do not include:Any certificates that have photo identificationNote: The above documentation will be requested by the Human Resources Division should you be the successful applicant. If a Criminal Record Check is required, it will be requested by Human Resources should you be the successful applicant. Please do not submit your Criminal Record Check with your application.ACCOMMODATIONReasonable accommodations are available upon request for all parts of the recruitment process.PRIVACYPersonal information on this form is collected under the authority of the Municipal Act, c. 302, as amended, and will be used to determine eligibility for employment. Questions about this collection of personal information should be directed to the Human Resources Division, 125 Syndicate Ave Suite 42, Thunder Bay, Ontario, P7E 6H8, Telephone: 625-3866

📌 It Client Services - Business & Enterprise Applica (Alton)
🏢 Anishinabek Employment and Training Services
📍 Alton