Leverage your expertise as an IVR & Contact Center Solution Architect with Salesforce in Toronto, ON. This contract role emphasizes voice-enabled solutions within a collaborative setting.This position requires over 8 years of experience with designing, implementing, and optimizing voice-enabled contact centers using Salesforce and platforms like Amazon Connect. You will utilize your strong CRM and telephony background to deliver exceptional customer service and coordinate omni-channel solutions across various platforms.Key Responsibilities:Design and implement voice-enabled contact center architecturesTroubleshoot Salesforce integrations with internal/external systemsConfigure omni-channel experiences across voice and digitalCustomize Salesforce using Apex and other toolsLead deployment and manage a technical teamRequirements:8+ years in contact center solution designProficiency in Salesforce Service Cloud VoiceKnowledge of IVR flows and customer routing profilesExpertise in CRM and customer service operationsExperience with Amazon Connect is advantageousBring your technical vision to life and enhance customer interactions via Salesforce solutions in Toronto.
📌 Ivr & Contact Center Architect In Toronto
🏢 apptoza
📍 Toronto
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