We're a team that puts customers first, invests in our people, and takes pride in being part of the local community. We're looking for an experienced retail leader who leads by example, genuinely cares about their team, and is ready to take ownership and help the store perform at its best.What's in it for YouExtended health benefits packageRRSP matching programReal opportunities to grow and advance within the companyOngoing learning and development opportunitiesEmployee discount on retail products after the first three monthsEmployee and Family Assistance Program to support your well-being and that of your familyA team culture built on three core values: Customers First, Inspired People, and Community ConnectionAbout the RoleAs a Retail Supervisor, you'll be a key part of our store leadership team – responsible for your department, your team, and making sure customers have an exceptional experience every time they walk through the door. You'll be visible on the floor, involved with your team, and trusted with the responsibility of opening and closing the store.This role is a step up from associate level – you'll lead and develop a team, manage department performance, make recommendations to the Store Manager, and handle the day-to-day decisions that keep things running smoothly. It suits someone who is confident leading others, thrives in a fast-paced retail environment, and is ready to grow their career in store management.What You'll Be DoingLeading your team to build strong relationships with customers and deliver exceptional service every shiftManaging associate performance through development, coaching, recognition,



and ongoing feedbackMonitoring daily team activities and providing guidance whenever neededEnsuring department staffing levels meet business needs – following up on call-ins and finding replacements as requiredAssisting with employee recruitment, orientation, promotion, retention, and termination activitiesDepartment & Store OperationsMaintaining your assigned department to a high standard – solid merchandising, product knowledge, and a 100% in-stock positionMaking recommendations to the Store Manager on inventory, overhead organization, and cross-merchandising opportunities to drive salesReviewing reports on sales, open orders, transfers, and open purchase ordersCommunicating store sales, events, and promotional activities to your teamCompleting regular store walks to identify service or security gaps and address operational needsMaintaining and initiating the Grand-Open Readiness ChecklistOpening and closing the store responsibly, including the security of keys and alarm codes entrusted to youCustomer Experience & ComplianceInvestigating, resolving, and escalating customer issues as appropriate – you're empowered to make it rightensuring compliance with WorkSafeBC and Asset Protection Standards – protocols are clearly communicated and consistently followed by your teamWhat We're Looking ForHere's what will set you up for success in this role:Minimum 2 years of retail sales associate experience1-2 years of supervisory or team leadership experienceA natural people leader – you motivate, develop, and hold your team accountable with confidence and careStrong customer service skills and a genuine commitment to delivering an exceptional experienceExcellent organizational skills and attention to detail – you can think on your feet and **escalate** when neededHigh level of integrity, responsibility, and confidentiality in all aspects of store operationsAvailability to work a flexible schedule including days, evenings, and weekendsProficiency with retail systems and reporting tools is an asset

📌 Retail Supervisor (Nelson)
🏢 Fraser-Valley-Building-Supplies-1
📍 Nelson