CLAIMS COORDINATOR – Client sector maritime logistics

Our client, a leader in maritime logistics, is seeking a Claims Coordinator to join their Montreal office located at the Port of Montreal.

Description:

The Claims Coordinator is responsible for investigating and administering general liability claims by reviewing incident reports and communicating with various parties to determine the extent of the company's legal obligations. Be available to respond to serious accidents.

You will be part of a motivated and diverse team and will have a high degree of interaction with all employees throughout the organization.

Responsibilities & Activities :

- Reviews initial report of incident and establishes possible compensability/coverage positions, including possible subrogation actions based upon information available.
- Provides guidance to claims assistants regarding entry of claims into the local system and filing of claim documents.
- Contacts and communicates with claimants, terminal employees, shipping lines, etc. to obtain additional information regarding the incident and determine liability.
- For serious incidents, attend scene ASAP to assist in the onsite investigation.




- Detailed investigation of ALL questionable/suspicious claims.
- Establishes loss reserve estimates based on analysis of the claim event.
- Directs correspondence and communication with claimants, terminals, shipping lines, attorneys, etc. as appropriate.
- Receives guidance from Claims Director on complex and unique claims issues.
- Reviews invoices and processing or disputes according to evaluation of claim.
- May engage and direct marine surveyors or other independent investigators if appropriate.
- Other duties as assigned

Qualifications & Skills :

- Undergraduate Degree is required; however previous claims handling experience will be considered in lieu of degree.
- 2-4 years of previous claims handling experience is required.
- Must understand companies’ claims handling philosophy. Aggressive but fair “hands-on” proactive approach.
- Computer skills with a high degree of proficiency.
- Business writing skills. You must be able to communicate with claimant, insurance adjusters, terminal personnel, management, surveyors, attorneys and various other parties involved in the claim process in a skilled and proper manner.

📌 Claims Coordinator – Client sector maritime logistics (Montreal)
🏢 Strana Talent
📍 Montreal