Transform customer engagement as the Customer Experience Leader at L’Équipeur. Drive a culture of exceptional service and operational excellence in our stores. As a key member of our leadership team, you will ensure our customers receive outstanding service that reflects L’Équipeur's mission. This role requires strong leadership skills and a deep understanding of customer needs. You'll be responsible for training, developing your team, and implementing strategies based on customer insights for continuous enhancements. Key Responsibilities:
- Build and develop a diverse team with solid hiring practices
- Manage efficient scheduling and operational capabilities
- Enhance loyalty programs through effective training
- Capture and analyze customer feedback for action
- Foster a positive service culture among associates Requirements:
- Proven ability to lead and inspire teams
- Effective communication and interpersonal skills
- Results-oriented with a focus on metrics
- Experience in problem-solving and decision-making
- Adaptability to evolving retail challenges Elevate the customer experience at L’Équipeur and make a significant impact. #J-18808-Ljbffr

📌 Customer Experience Leader At L’équipeur (Quebec City)
🏢 Mark's Work Wearhouse
📍 Quebec City