ROLE PURPOSEThe Program Manager will apply leadership and innovation as the life force that sustains and enhances our programs. This position will make a difference by meeting the needs of our clients, funders, and regulators. The manager inspires excellence and purpose into the program by planning, organizing, staffing, and monitoring activities that ensure key targets are achieved.LOCATIONKelowna, BCSTATUSExempt. This position is open to applicants of all genders.HOURS40 hours per week, Tuesday - Saturday: 0830- 1630REPORTING AND WORKING RELATIONSHIPSReports and is accountable to the Senior Manager of Programs or their designateParticipates as a member of Connective's management teamLiaises with government and community agencies, volunteers, and members of the general publicKEY ACCOUNTABILITIESAdministrationImplements and promulgates all policies and procedures, including developing appropriate manuals, brochures and handbooksHires, supervises, evaluates, transfers and terminates staff and/or contractors as necessary to fulfill the program goal in accord with the Collective Agreement with CUPE Local 1936-11 and the Personnel Polices of Connective.Arranges shift schedules, ensuring appropriate staff coverageImplements a system of staff and volunteer orientation, supervision, in service training and evaluationEnsures all appropriate daily, monthly, and annual documentation of resource staff and contractor's files and records are maintainedAccepts responsibility for the daily and monthly financial and administrative aspects of the programsProgramsMakes sure effective, inclusive support programs are designed and maintainedSupports the overall program strategic directionLiaises with other Connective's staff,



especially regarding potential referralsFacilitates person-centered planning opportunities for staff and service usersDevelops related program opportunities, available to the individuals in the communityEnsures that funder's guidelines, based on all agreed goals and including all steps or success measurement and timelines, are completedCommunityMaintains effective working relationships with related community services, government/stakeholders and agenciesIs knowledgeable of related agencies for effective client referrals and support, especially those in their respective communitiesFacilitiesEnsures that the physical facilities fulfill all fire, health and safety regulationsEnsures that the resource(s) is maintained as a clean, pleasant and safe environmentOn CallIs available to all resource staff, in case of emergencies; this may include carrying a pager or cell phone 24 hours a day and ensures on call coverage is arranged in their absenceHealth and SafetyFunctions as an Occupational Safety and Health (OSH) employer representative and may co-chair OSH committeeAttends the health and safety training sessions for supervisorsParticipates as the organization's representative in health and safety investigations mandated by statutory authorities or as directed by the organizationSupports Connective's OSH initiativesOther DutiesCoordination and Administration of other teams and programsAll Human Resource Functions – recruitment, training, developmentEXPERIENCE AND SKILLSA bachelor's degree and/or professional designation, with a minimum of 5 years of applicable or relevant transferable past work experienceExtensive experience and expertise in the Community Living, Mental Health and Criminal Justice SystemExtensive experience in management of the day-to-day aspects of community-based programs, including case planning, behaviour modification techniques, psychosocial rehabilitative techniquesExcellent verbal and written communication skill in EnglishKnowledge and experience in the areas of group process, individual counseling and crisis managementExtensive knowledge and experience in hiring, training and supervising staffAbility to motivate and organize a staff teamAdministrative experience and strong administrative skillsREQUIREMENTSAbility to successfully complete a Criminal Records CheckAbility to successfully complete reference checkAbility to provide a record of work historyCurrent Emergency First Aid CertificateClass 5 driver's licensePersonal transportation that is in valuable repair, insured for business up to $1,000,000 for liability, and which can be used to transport clientCOMPENSATIONAnnual Salary will be between $65,900 to $82,400 and will be based on experience and qualifications. This role is also eligible for the organization's comprehensive benefits package. The salary range provided represents the total compensation plan for this position. Actual salary placement will be determined based on a variety of factors, including pay equity, market conditions, candidate experience, internal equity, and organizational priorities.

📌 Ft -Kelowna Complex Care Housing Program - Program Manager
🏢 Connective Support Society
📍 Kelowna