Client Service Representative

DIGITAL PRINT, EXHIBIT & ACTIVATIONS The Opportunity

PNH is looking for a highly organized, customer-focused Customer Service Representative (CSR) to join our growing digital printing and graphics team. The CSR is a key connection between our clients and our internal production operation, helping move projects smoothly from the initial inquiry through production, delivery, and installation.

This role is ideal for someone who combines exceptional customer service with strong attention to detail, enjoys a fast-paced environment, and takes ownership of getting things done right.

What You'll Own

Client Relationships Be a trusted day-to-day contact for clients, respond quickly and professionally, provide updates, and resolve issues.

Quotes & Orders Review project requirements, confirm specifications, and manage approvals.

Production Coordination Work closely with prepress, printing, finishing, installation, and shipping to keep projects accurate and on schedule.

Artwork & File Coordination Receive client files, confirm dimensions and specifications, coordinate file corrections, proofs, and production approvals.

Project Follow-Through Track deadlines, identify risks early, communicate changes proactively, and make sure every project reaches completion.

Key Responsibilities

· Serve as the primary point of contact for assigned clients.

· Respond promptly and professionally to phone calls, emails, and project inquiries.

· Develop strong, long-term client relationships.

· Translate client requirements into clear and complete production instructions.





· Report and update project timelines.

· Maintain customer orders in the company's order-management / ERP system.

· Confirm specifications, artwork, quantities, materials, finishing, and deadlines before production.

· Track projects through printing, finishing, delivery, and installation

· Work closely with sales, prepress, production, finishing, installation, and shipping teams.

· Identify potential production issues before they become client-facing problems.

· Coordinate revisions, rush orders, changes, reprints, and client approvals.

· Maintain accurate project records, notes, correspondence, and approvals.

· Assist with invoicing and billing questions when required.

· Follow up with clients after completion to ensure satisfaction.

What We're Looking For

· 2+ years of experience in customer service, account coordination, order management, printing, graphics, manufacturing, or a related industry.

· Excellent written and verbal communication skills in English.

· Strong organization, time management, and attention to detail.

· Ability to manage multiple projects and deadlines simultaneously.

· Robust problem-solving skills and a proactive approach.





· Professional, friendly, and confident communication style.

· Strong computer skills and proficiency with Microsoft Office.

Industry Experience Is an Asset

· Digital printing, signage, wide-format graphics, exhibits, displays, or branded environments.

· Substrates, finishing, mounting, laminating, cutting, sewing, dye-sublimation, UV printing, or related production processes.

· Estimating, CRM, ERP, or job-management software.

· Adobe Creative Suite or familiarity with print-ready artwork.

· Bilingual English / French.

The PNH Standard

At PNH, great client service means more than answering emails and entering orders. It means understanding what the client is trying to accomplish, communicating clearly, anticipating challenges, and taking ownership until the project is delivered.

The successful CSR will help create a seamless experience across every stage of the client journey — from quote and artwork approval to production, delivery, and installation.

How Success Is Measured

· Client satisfaction and retention

· Quote and order accuracy

· Response time and communication quality

· On-time project completion

· Reduction of production errors and reprints

· Effective communication with internal production teams

· Project and margin accuracy

· Timely follow-up on approvals and outstanding information

Pay: $24.00-$26.00 per hour

Expected hours: 40.0 per week

Benefits

- Casual dress
- On-site parking

Work Location: In person

📌 Client Service Representative (Dorval)
🏢 PNH Solutions
📍 Dorval