Elevate your career at CMH Heli-Skiing in Banff, Alberta, as a Lead Coordinator in Guest Services, where responsibilities include leading a passionate team dedicated to guest satisfaction. Foster an incredible experience with your operational skills.

As the Lead Coordinator, you will assist the Manager, Guest Services in overseeing day-to-day operations and optimizing the guest journey from start to finish. Your role includes providing training, monitoring workflow, and ensuring the highest standards in service delivery among team members.

Key Responsibilities: • Guide team members and monitor their workloads • Coordinate daily activities for the department • Participate in training and mentoring of staff • Address guest concerns and ensure service consistency • Develop solid interdepartmental relationships for efficiency

Requirements: • Post-secondary education in a relevant area • At least 3 years of guest-facing experience • Proven ability to mentor team members • Experience with hospitality system operations • Preference for experience in the ski sector

Support CMH's vision of exceptional guest services through your commitment to excellence and teamwork.

📌 CMH Guest Services Lead Coordinator (Winnipeg)
🏢 Alterra Mountain
📍 Winnipeg