Drive results and team success at Ainsworth (a GDI company) in the role of Team Leader for the National Operations Support Centre. Lead a dedicated team in delivering outstanding customer service.As the Team Leader, you will oversee the daily management of Customer Service Representatives, ensuring effective customer interactions and addressing any challenges that arise. Your role includes coaching, training, and implementing process improvements to support operational efficiency and team development.Key Responsibilities:Provide daily guidance and support to your customer service teamConduct performance reviews and quality feedback sessionsFacilitate training and resource allocation for team membersAddress employee relations and performance issues per company policyCollaborate with management to implement business efficienciesRequirements:2+ years experience in a contact centre leadership roleStrong communication and leadership abilitiesProven track record in customer service managementCapacity to manage high-pressure situationsBilingualism is an assetStrengthen your leadership journey and make a significant impact at Ainsworth's customer service team.

📌 Team Leader For Customer Service Excellence (Surrey)
🏢 Ainsworth
📍 Surrey