Transform IT governance at D.A. Davidson Companies as the IT Governance Lead focusing on Change and Problem Management. Drive change initiatives and improve service metrics effectively.This pivotal role encompasses overseeing Problem Management and Change Enablement practices within IT Application Support. You will develop key metrics, guide stakeholder communications, and ensure that coordinated efforts lead to enhanced operational efficiency. Your expertise in Knowledge-Centered Service will enable teams to improve their knowledge management processes, integral to client satisfaction.Key Responsibilities:Manage and improve the Problem Management backlog and standardsPerform root-cause analysis and identify business impactsOrganize and oversee Change Advisory Board meetingsDocument change approvals, risks, and action plansMentor teams on best practices in knowledge managementRequirements:Degree in IT, business, or a closely related fieldProven experience in ITSM and application support rolesValid ITIL 4 Foundation certificationStrong decision-making and analytical skillsFlexibility to travel for changes or incidentsFoster a culture of accountability and support in your governance role at D.A. Davidson Companies.

📌 It Governance Lead: Change & Problem Management (Stirling-Rawdon)
🏢 D.A. Davidson
📍 Stirling-Rawdon