About UsFounded in Vancouver in 1926, Dueck Auto Group is a family-owned company committed to exceptional quality and customer service. Guided by our founding principles of Selection, Value and Trust, we operate four Greater Vancouver dealerships: Dueck on Marine, Dueck Downtown, Dueck Richmond, and Dueck ISUZU, with more than 400 employees. Dueck Auto Group is constantly growing and looking for individuals who can contribute to our business operations today and into the future. We provide highly competitive compensation plans and offer extended health and dental perks to our employees. We welcome you to join our dynamic and innovative team.Position SummaryThe Service Advisor isa professional, customer-oriented, and technically knowledgeable individual responsible for meeting with customers to determine the extent of the automotive service required. The primary responsibility is to create a positive service experience by providing accurate estimates, clear explanations, and continuous updates. Reporting directly to the Service Manager, the Service Consultant ensures customer satisfaction in the Service Department.Key ResponsibilitiesGreet - Promptly greet all customers in a friendly and professional manner while determining and assisting with their needsExamine - Conduct a walk-around inspection for each vehicle while actively listening to customer explanations, concerns, and inquiries and accurately record the relevant information on the work orderEstimate - Calculate and prepare detailed cost and time estimates for the repair servicesAssign - Send clear and concise work orders to the Service Tower for technician schedulingExplain - Clearly explain all technical issues identified found with the vehicle, as well as the necessary work completed and recommend additional repairs, parts,



and servicesTrack - Continuously check in with technicians for vehicle progress and update customers accordingly with approximate work completion times to ensure optimal CSI ratingsConnect - Increase retention and maintain positive customer relationships by conducting post-service phone calls to ensure that customers are satisfied with their service and encourage completion of the General Motors Service Survey to evaluate the service experienceTroubleshoot - Resolve any conflicts or complaints with customers in a respectful and courteous manner, while informing the Service Manager of escalated issues as necessaryAdditional duties and responsibilities may be assigned or modified as necessary throughout the course of your employment.Cultural Skills & RequirementsExcellent communication, interpersonal and organizational skillsAbility to clearly translate technical information into language that the customer can understandAbility to prioritize and maintain professionalism during high-volume periodsAdaptable and responsive to changing circumstances with creative problem-solving abilitiesSelf-driven to work independently with the ability to work effectively and collaboratively in a team environmentTechnical Skills & Requirements1-2 years of service consultant/advisor experience in the automotive industryPrevious experience at a dealership is an assetTechnical vehicle knowledge is requiredMathematically adept to provide accurate estimatesCommitment to continuous learning to update industry knowledgeValid BC driver's license class 5 required with a clean driving recordLogistical RequirementsThis position is available at multiple locations within Dueck Auto Group. The Service Department is open to customers six days a week—Monday to Friday from 7am to 6pm and Saturday from 8am to 5pm. This is a full-time position, and the schedule will be set upon hire. On occasion you may be required to work extended hours, including weekends, in order to meet deadlines based on the needs of the business.

📌 Automotive Service Advisor (Vancouver)
🏢 Dueck Auto Group
📍 Vancouver