Technical Support Specialist - T1 About AppDirect Become a digital, global citizen and enable the recent generation of digital entrepreneurs around the world. AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service. We power millions of subscriptions worldwide for organizations. We do this by our values-driven culture—one that enables you to Be Seen, Be Yourself, and Do Your Best Work. About PartnerStack, an AppDirect Subsidiary This role is on AppDirect’s partner network team (PartnerStack) — the platform that powers how B2B software companies find, activate, and grow their partner ecosystems. The team builds the two-sided marketplace that connects vendors with the right partners and helps partners discover programs worth their time, handling everything from matching and onboarding to activation at scale.



It’s a high-impact product space at the center of how modern B2B companies go to market through partners rather than direct sales alone. About You You are a curious, customer-obsessed problem-solver who thrives on the front lines of a fast-moving SaaS environment. You take ownership of every interaction — not just resolving the issue, but leaving the customer better informed and more confident in the platform. You communicate clearly, document thoroughly, and stay calm under pressure. Whether it's a billing question or a tricky provisioning issue, you dig in, find the answer, and follow through. What you'll do and how you'll have an impact Serve as the first point of contact for inbound support tickets, chats, and emails from AppDirect customers and partners, ensuring every interaction is handled with urgency and care; Troubleshoot and resolve platform issues spanning

📌 Technical Support Specialist (Toronto)
🏢 AppDirect
📍 Toronto