Step into a leadership role at Duliban Insurance as the Personal Lines Service Team Lead in Grimsby, Ontario. Motivate and guide a team to exceed client expectations daily.This role offers you the opportunity to nurture a high-performing Personal Lines Service team. You will focus on coaching, managing client escalations, and ensuring smooth operational flow. Your contributions will directly impact client satisfaction and team success, fostering a collaborative workplace.Key Responsibilities:Coach and support the Personal Lines team of brokersEnhance client retention and satisfaction metricsManage daily office operations and requestsAddress and resolve client escalations promptlyReview team performance and provide constructive feedbackRequirements:RIBO license with minimum 3 years as an Insurance BrokerExcellent leadership and communication skillsProven ability to manage and coach teamsAttention to detail and strong organizational skillsInitiative in assisting team members where neededLead with confidence at Duliban Insurance and impact client satisfaction through exemplary service delivery.

📌 Lead Personal Lines Customer Service Team (Grimsby)
🏢 Duliban Insurance
📍 Grimsby