Full-time, 8-hours w/ 1-hour unpaid lunchSeasonal overtime and on-call as requiredTravelUp to 25%Role OverviewThe Service Manager provides leadership and accountability to Alberta AG Centre's Service Department. This position is responsible for the overall performance of shop operations, technician development, and safety, ensuring the department runs efficiently and meets performance targets. The role requires strong leadership ability, sound business judgment, and deep agricultural equipment knowledge.Core ResponsibilitiesLeadership & Department PerformanceOwn overall performance of the Service Department, including productivity, quality, and shop throughputAssign and prioritize work to technicians based on skill level, workload, and urgencyReview completed work for quality and technical accuracyServe as point of escalation for technicians on complex diagnostic or repair issuesLiaise with other locations and departments as neededProcess technician timecards for payrollWork with Human Resources on people development and issues, including ongoing performance management for service staff, regular mentorship, coaching and feedback, KPI tracking, culminating in a formal annual performance reviewMaintain a clean, safe, organized shop environmentServe as the on-site safety authority in accordance with the company OHS ProgramMentor technicians, including apprentices, on diagnostic and repair proceduresSupport delivery of technical training and certification requirementsManagement of shop tooling and equipment ensuring proper maintenance, calibration, and availabilityCoordinate with the parts department on parts availability for scheduled and in-progress workCustomer RelationsCommunicate with customersregardingservice needs, estimates, and paymentsAnswer phones,



greetwalk‐incustomers, and support general office operationsSupport planning oflocation‐specificcompany eventsAll other duties as assigned; this list of duties andresponsibilities is not all-inclusive and may be expanded to include other duties as management deems necessary from time to time.Physical RequirementsAbility to walk, stand, and move through shop environments for extended periods wearing PPE in the ShopAbility to climb on and around equipment to conduct quality control checks and inspectionsAbility to occasionally lift, carry, or move tools, parts, or materials up to 50 lbsAbility to sit for extended periods while driving or working at a desk/computerAbility to occasionally perform hands‐on diagnostic, repair, or inspection work in a shop settingVisual acuity sufficient to assess equipment condition and identify quality or safety issues during inspectionsCompetencies & QualificationsAgricultural Equipment Technician certification (or equivalent trade ticket), or significant equivalent hands‐on service/mechanical experience in agricultural or heavy equipmentStrong agricultural equipment knowledge, with previous dealership experience considered an assetPrevious leadership experience with the ability to manage or coach peoplePositive team attitude, strong work ethic with excellent communication and interpersonal skills,



with the ability to build trustStrong organizational and time-management skillsSolid understanding of safety standards and practices in a shop/field environment.Valid driver's license and ability to travelWe ProvideFull BenefitsCompany Service TruckCompany LaptopSpecialized Diagnostic Tools As NeededJoin the TeamWhy Work for Alberta AG Centre?At Alberta AG Centre, we believe great people build great dealerships. If you're looking for meaningful work, real growth, and a team that feels like community, you'll find it here.Built on Grassroots Values. As a locally owned dealership, we're grounded in Alberta's agricultural communities. Our decisions are made close to home, and your work directly supports the farmers, families, and producers who keep our province growing. When you're here, you're part of a team that's deeply invested in the people and communities we serve.Grow With Us. We believe in investing in our people. Through hands‐on training, mentorship, and practical support, we're committed to helping you build a career — not just fill a role.Work Hard. Live Well. Agriculture is demanding, but balance matters. We offer consistent hours, competitive compensation, and benefits designed to support you both on the job and at home.Who We AreAlberta AG Centre is a full-line CLAAS dealership with locations in Coaldale, Dunmore. High River, Lougheed, Olds, and Stettler, Alberta. We offer the entire North American lineup of CLAAS agriculture equipment along with other outstanding product lines to meet the demands of the Alberta agriculture industry. Each of our stores features a full stock of parts, a knowledgeable sales team, and competent factory-trained technicians.

📌 Service Manager – Olds
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📍 Olds