Drive technical excellence as a 3rd Level Support Analyst with dormakaba in Montreal. Focus on system-level analysis and troubleshooting of integrated security and access solutions across various environments.Dormakaba seeks a skilled 3rd Level Support Analyst for its Lodging/Managed Residential Product Development team. The ideal candidate will manage complex technical issues, perform in-depth analyses, and work closely with multiple teams to enhance product reliability. Your expertise will play a vital role in improving customer satisfaction through rapid problem resolution and continuous product improvements.Key Responsibilities:Conduct thorough system-level analysis of customer incidentsTroubleshoot issues in cloud, mobile,



and on-premises applicationsDiagnose network connectivity and deployment problemsDevelop and implement corrective solutions for technical issuesCollaborate with cross-functional teams for escalated issue resolutionRequirements:5+ years in technical support or systems engineeringExperience with software-controlled hardware systemsStrong IT knowledge in networking and cloud servicesProven ability in cross-functional teamworkFluent in English, with travel up to 5%Leverage your technical skills and experience to contribute significantly to dormakaba's mission and enhance customer experiences.

📌 3rd Level Support Analyst In Montreal
🏢 dormakaba International Holding
📍 Montreal