Drive creative CCaaS solutions with Accenture Song as a Senior CCaaS Architect. Your role will focus on client engagement and the delivery of cutting-edge technologies.As a Senior CCaaS Architect, you will lead strategic initiatives that align with business goals and enhance customer service delivery across the organization. This client-facing role requires strong leadership and communication skills to manage project lifecycles effectively. You will work closely with industry leaders to craft and implement robust CCaaS offerings.Key Responsibilities:Lead CCaaS solution architecture and designManage onshore and offshore project teams effectivelyDevelop project ideation and gather business requirementsDesign secure, scalable AWS architecturesDrive integration strategies with backend systemsRequirements:7+ years in contact center architectureProven experience in Amazon Connect implementationsExtensive knowledge of AWS cloud servicesExperience in AI-powered solutions for customer interactionsFluency in English mandatory for stakeholder engagementBring your expertise to Accenture Song and redefine customer engagement strategies.

📌 Senior Ccaas Architect At Accenture Song (Calgary)
🏢 Accenture
📍 Calgary