Join Acturis as a Technical Support Analyst, where you will empower Canadian clients to utilize our advanced insurance system. Work in a hybrid environment in Victoria, BC, focused on technical support and customer engagement.As a Technical Support Analyst, you will be critical in providing assistance over various platforms, ensuring users can navigate our complex system effortlessly. This role offers structured training and feedback to enhance your journey, making it ideal for those eager to take responsibility and solve technical challenges. You'll also have the chance to contribute to current ideas for system enhancements.Key Responsibilities:Provide technical support via phone, webchat, and ticketsResolve user questions with structured problem-solvingEducate clients on system functionalitiesExplore opportunities for improved system useAssist in testing the latest software updatesRequirements:Strong problem-solving and technology skillsTeam-focused and quick to adaptCompetent in basic office softwareDedicated to excellent customer servicePrevious customer service experience preferredSupport Acturis clients by bringing your innovative solutions and technical expertise to the team.

📌 Technical Support Analyst For Insurance Solutions (Victoria)
🏢 Acturis
📍 Victoria