Canada Controls, a business unit of Cochrane Supply & Engineering, is an award-winning, internationally recognized smart building controls distributor as a source of Building Automation Systems and IIoT products. Representing more than 100 of the industry's top manufacturers, Canada Controls' huge selection of products blend innovation and solutions for customized facility management and improved building efficiency when it comes to HVAC, security, energy, lighting, gas-detection and more!Canada Controls continues to grow as we seek a Tech Support Specialist in the Greater Toronto Area.The Technical Support Specialist is a hands-on technical support role for building controls. This position operates phones and the technical support ticket queues, live troubleshooting with technicians and escape to manufacturers with product issue. Time is spent in labs bench-testing controllers, reproducing customer issues, staging and commissioning equipment before it ships, and building out demo setups. Other duties include, but not limited to:Provide technical support by phone, email, and ticketing system to contractors, system integrators, building owners, and end users.Troubleshoot Niagara Framework issues - station configuration, drivers, points, histories, alarms, licensing, and platform/upgrade problemsSupport customers on other building controller programming and configuration tools we distributeDiagnose field wiring and communication problems: power, terminations, shielding, grounding, daisy-chain and termination issues on RS-485 networksTroubleshoot IP networking as it applies to controls - addressing, subnets, VLANs, port forwarding, remote access, and BACnet/IP behavior on customer networksBench-test, stage, configure, and commission controllers and gateways before they go out the doorReproduce reported issues in the lab and document root cause and resolutionEscalate confirmed product defects to manufacturers and track them through resolutionDocument solutions in our internal knowledge base so the answer exists the next timeSupport our sales and inside sales teams with technical product questions, compatibility checks, and part selectionAssist with customer training sessions, lunch-and-learns,



and product demonstrationsOccasional travel to customer sites within the region for on-site troubleshooting or startup supportOther duties as assigned***THIS IS NOT A SOFTWARE DEVELOPMENT POSITION. This position(team) supports HVAC controls and controls software - wiring, networks, protocols, commissioning, and the software tools our customers use to run their buildings.***This is a full-time position working 40 hours per week on weekdays 7:30a - 5:00p. This role combines desk-based support work at our branch Mississauga, ON with hands-on bench and lab work, plus occasional site visits.Required Qualifications:Bachelor's degree or equivalent experience with Information Technology/Systems, Computer/Data Science, Information Systems, Engineering, or related field.General networking fundamentals - TCP/IP, subnetting, and serial-based communications (RS-485/RS-232).Proficient on Windows platforms.Strong verbal and written communication — you can walk a technician through a fix over the phone without losing them.Ability to quickly learn and retain a working knowledge of new software, products and concepts.Valid driver's license.Preferred Qualifications:1-3 years minimum in technical support, field service, or another customer-facing technical roleHVAC Controls or Building Automation Systems experience — installing, commissioning, servicing, or supporting themWorking knowledge of low-voltage control wiring: reading wiring diagrams and submittals, terminations, troubleshooting with a multimeterNiagara Framework experience (Niagara 4 certification a strong asset)Familiarity with building controls protocols — BACnet, LonWorks, ModbusExperience with any major BAS platform: Distech, Honeywell, Johnson Controls, Siemens, Delta, Reliable Controls, KMC, or similarHVAC mechanical background — knowing how an AHU, VAV box, chiller,



or boiler actually sequencesElectrical or trade certification (309A, 442A) or HVAC certification (313A/313D, G2/G3)Building Niagara graphics and dashboards, or setting up trends, histories, and reportsLight scripting or database familiarity (SQL queries, CSV/point-list manipulation) for data and reporting tasksExperience with ticketing systems (Zendesk, Freshdesk, ServiceNow or similar)Prior experience in controls distribution or as a controls contractorThis is a salary position, paid bi-weekly, ranging between $80,000 - $100,000 per year. Starting salary wage is negotiable and based on qualifications experience.Canada Controls division offers competitive benefits packages includinghealth, dental, and vision with Desjardinslong-term disabilitylife insurancetuition reimbursementassistance programsprofit sharingvacationpublic holidaysThis job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.All employment opportunities with Canada Controls are contingent based upon completed satisfaction on our onboarding. Any candidate accepting a job offer for employment are subject to a full background check on employment history, criminal record, and sex offenders list. Candidates will not automatically be barred from employment with Cochrane Supply with any information that is shared including any pending and convicted felonies or misdemeanors.Canada Controls is an equal prospect employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.Canada Controls participates in E-Verify. Established documentation including valid identification and employment authorization will be provided to the DHS and SSA with a completed Form I-9 to confirm authorization to work in the United States.

📌 Technical Support Specialist (Mississauga)
🏢 Canada Controls
📍 Mississauga