Compensation: CAD 18.6 - CAD 27.9 - hourlyCompany DescriptionShift: Part-Time - 2 month contractAdditional Requirements: Supervisory Experience NecessaryDedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 150 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a energetic and enriching culture.WHO WE AREWelove books and all things beautifulWe are Canada's Cultural Department StoreBooks are our heart and our souland GreatBooks are JUST the Beginning...We playby the following rules:We exist to add joy to our customers' lives each and every time they interact with us and our productsOur job is to create joyful moments for our customersWe treat each other the way we'd treat a valued friendWe inspire each other to do our best workWe seek to ignite creativity and innovation every dayWe give back to the communities in which we operateJob DescriptionWHAT YOU'LL DO:The Customer Experience Leader (CEL) is a member of the Store's Leadership Team and is responsible for leading and executing work that contributes to the Store's operations and customer experience. Talent in the role supports the achievement of strategic priorities that are cascaded from the Retail Strategic Initiatives to the Store and Functional level. The CEL ensures budget and cost centre management while contributing to the achievement of the Store's sales plans and long-term desired outcome of profitability and growth. In this role, you'll:Work collaboratively with the Store Leadership team to inspire a customer-centric culture bringing to life Indigo's mission while incorporating both physical and online channels to meet the customer needsBe responsible for the opening and closing of the store, the daily store operations, customer experience, maintaining visual standards and achieving or exceeding sales plansEnsure the team is well informed about the products that Indigo carries, promotions and programsSupport the planning,



prioritization and execution of the work you and the team are doingBe responsible for the facilities, maintenance, health and safety and loss prevention of the store on the shift you are leadingLive and inspire Indigo's High Performance Characteristics and lead a Story Telling culturePractice and role model Feedback and Coaching - The Indigo WayParticipate in talent calibration and contribute to talent management and acquisition activities to support Indigo's goal to build strong teams and attract and develop the best talentContribute to the development of CER talentCollaborate with others and work cross functionally while celebrating and role modelling diversity of thought and inclusionCultivate an environment of trust where the opinions, voices, and well-being of employees are valued, enabling people to bring their best selves to workEmbrace and role model changeFoster an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our customersQualificationsWHO YOU ARE:1-2 years of experience in a customer service, merchandising or operations roleDemonstrated commitment to creating an exceptional employee and customer experienceExperience leading othersPerformance orientatedAbility to exercise good business acumen and systemic thinking that supports meaningful decisionsAbility to prioritize, plan and execute while being agileKnowledge of Provincial Health & Safety standardsAbility to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniquesMinimum 25 Hours a week availability that includes evenings and weekends and could include early mornings and holidaysAdditional InformationAt Indigo, we are committed to our communities, our customers, and each other; together we can make a positive impact.



We know that fostering diversity and inclusion brings out your full potential and creates a joyful and welcoming environment for everyone. We are driven to be an equitable employer, which highly values your diverse backgrounds, experiences, and perspectives. We believe that you, in all your uniqueness, belong at Indigo. We welcome all applicants and encourage applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+ and people with disabilities. Accommodations are available upon request to individuals who self-identify as having a disability or special need. Please contact Human Resources at 1 (888) 881-3177 (toll free) or [email protected] if you require an accommodation at any time during the recruitment process.WELCOME HOMEIndigo uses artificial intelligence (AI) tools to assist with certain aspects of the hiring process, such as screening and assessments. These tools support our team but do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Colour), members of the 2SLGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources [email protected] respect your privacy throughout the recruitment process. Our Candidate Privacy Notice explains how we collect, use, and protect your personal information when you apply for a role with Indigo, and the choices available to you.This posting is for a current opportunity within Indigo.By clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy applyJob Location

📌 Customer Experience Leader (Welland)
🏢 Indigo Books & Music
📍 Welland