About Calian

At Calian, we help organizations overcome obstacles, manage risks, and drive progress. Since 1982, we’ve grown from a small consulting firm into a trusted global company across defence, space, health, nuclear energy, public safety, and government. We create innovative solutions that tackle complex challenges and help organizations and communities stay resilient, informed, and connected. If you’re driven by purpose and energized by solving real-world challenges, we want you on our team.

Job Type: Full Time

Position Overview

We are looking for a Contract Manager to join our Health Services team supporting a portfolio of psychological services contracts for national, provincial, and municipal law enforcement and public safety organizations. In this customer-facing role, you will be responsible for ensuring contract success through strong client relationship management, contract compliance, workforce engagement, service delivery oversight, and financial stewardship. This position is ideal for a confident and resourceful professional who thrives in a fast-paced environment, enjoys building strong stakeholder relationships, and can balance competing priorities while delivering exceptional customer service.

Responsibilities

- Manage a portfolio of contracts of varying size, complexity, and activity levels
- Support workforce satisfaction, customer satisfaction, contract compliance, retention, and growth objectives
- Act as the primary point of contact for client relationship management, issue resolution, and escalations
- Monitor contract performance and ensure service level commitments are met




- Coordinate with internal stakeholders including Operations, HR, Payroll, Finance, and Contract Administration teams
- Track contract deliverables, budgets, billing, invoicing, and financial performance to ensure compliance with approved rates and contract requirements
- Work closely with coordinators, psychologists, and test administrators to ensure efficient service delivery
- Identify opportunities for process improvement, contract growth, and enhanced customer service
- Support proposal and contract renewal activities as a subject matter expert
- Maintain accurate documentation, reporting, and communication related to assigned contracts

Qualifications

- A post-secondary education in a healthcare, business, or a related field
- 3 to 5 years of contract administration, project management, customer success, account management, or related experience
- Strong customer relationship management and stakeholder engagement skills
- Excellent communication, collaboration, and interpersonal abilities
- Solid organizational skills with the ability to manage multiple priorities simultaneously
- Demonstrated problem-solving and decision-making skills
- Strong financial awareness and understanding of contract compliance requirements
- Ability to work effectively in a fast-paced and evolving environment




- Proficiency with Microsoft Office applications
- Experience supporting service delivery, contracts, or customer-facing operations

Additional Requirements

- Must be eligible to obtain and maintain a Canadian Government Security Clearance at the Reliability level
- French and English bilingualism is strongly preferred and will be considered an asset for this role
- Experience within healthcare, mental health, public safety, or professional services environments will also be considered an asset
- Ability to work out of our Burlington, ON or Ottawa, ON office (one or the other) on occaion would be preferred but will not be required for this role
- Occasional client-related travel may not be required (0-20%)

Compensation $85,000 to $95,000CAD annually.

Position Type

We have 1 full-time, permanent positon available.

AI Usage Disclosure

At Calian, we do not use Artificial Intelligence (AI) to screen or evaluate candidates. AI tools may support backend administrative tasks, but they do not influence hiring decisions. All evaluations and decisions are made by real people on our recruitment team and hiring managers. All applicants are reviewed and only those chosen for an interview will be contacted by our recruiting team.

How we hire

- Our approach
- Experience and accommodations
- CV and cover letter tips
- Interview tips
- Our decision

Perks and benefits

- Competitive, company-paid benefits
- Generous time off package
- Stock purchase plan
- RRSP program
- Flexible work hours for eligible roles
- Programs to support employee health and well-being

📌 Contract Manager, Psych Services (Burlington)
🏢 Calian
📍 Burlington