Become a pivotal force in client success at BDO as the Strategic Client Success Manager Lead. Focus on governance and delivery excellence for Microsoft Business Applications engagements.This role is essential for crafting and executing client success strategies while acting as a trusted advisor. Your deep engagement with Microsoft Dynamics 365 and Power Platform will ensure clients experience measurable growth through effective governance and oversight. The ideal candidate thrives in a cooperative work environment and demonstrates leadership capabilities.Key Responsibilities:Lead the client success strategy and advisory servicesEstablish governance frameworks for operational excellenceManage financials and project scopes across engagementsDevelop high-performing teams of Client Success ManagersPromote best practices and continuous improvement initiativesRequirements:8–12+ years in Client Success or Technology DeliveryDemonstrated expertise in Microsoft Dynamics 365 and NetSuitePrevious team management and mentorship experienceStrong skills in managing multiple client portfoliosExcellent communication and forecasting abilitiesLeverage your experience to enhance operational efficiency and client satisfaction at BDO.

📌 Strategic Client Success Manager Lead (Montreal)
🏢 BDO Canada
📍 Montreal