SummaryLead and coach store sales teams to deliver exceptional client experiences in a luxury menswear workplace. Drive sales performance, digital adoption, and client development while ensuring adherence to store policies and standards. Hire, train, and develop Clothing Advisors and Specialists to meet business goals and foster long-term customer loyalty.ResponsibilitiesCoach Clothing Advisors and Specialists to maximize personal sales productivityDevelop and maintain in-store and after sales service standardsEnsure execution of Clientele Development activities and omni-channel client buildingDrive adoption of digital sales tools and meeting of digital sales goalsHire and train new Clothing Advisors and SpecialistsAdminister onboarding and assigned training programsHold one-on‐one meetings and complete performance assessmentsEnsure team alignment to store operational policies procedures and cultural standardsPromote program benefits and educate Advisors and clients on point system and activation stepsRequirementsMinimum of 3 years of retail experience with leadership capacityExperience driving customer loyalty conversion in-store and onlineProven ability to develop others with documented coaching and performance improvementsExperience across menswear departments such as sportswear footwear accessories outerwear and tailored clothingStrong business acumen in luxury retail and ability to execute business plansAbility to uphold store protection and loss prevention standardsWelcoming inclusive mindset aligned with company values

📌 Client Experience Leader (Mississauga)
🏢 brobstongroup.com - Jobboard
📍 Mississauga