Elevate your customer service career with Bass Pro Shops as a Bilingual Customer Care Outfitter. Provide exceptional support to customers in French and English, ensuring a memorable service experience.Reporting to the Contact Centre Supervisor, this role emphasizes your communication and problem-solving skills. You'll address customer inquiries across various channels, focusing on issues such as order statuses and returns while ensuring brand loyalty. With the authority to navigate complex situations, you'll practice empathy to enhance customer satisfaction.Key Responsibilities:Deliver bilingual customer support through voice, email, and chatAddress inquiries regarding returns, billing, and order statusesLeverage advanced skills to resolve complex questionsPromote sales and products based on customer needsStay updated on company programs and promotionsRequirements:Proficiency in French and EnglishBasic knowledge of Microsoft Office and computer systemsAbility to work independently and as part of a teamStrong soft skills and the ability to manage difficult situationsValid Canadian Firearm Possession & Acquisition License preferredUtilize your bilingual skills to enhance the customer experience at Bass Pro Shops.

📌 Customer Care Outfitter - Bilingual French/English (Winnipeg)
🏢 Bass Pro Shops
📍 Winnipeg