Customer Service Representative/Office Administrator - Borts HVAC

Join Borts HVAC, a growing company, where your skills in customer service and office administration will help drive our success!

Position Overview: We are looking for an organized and customer-focused Customer Service Representative/Office Administrator to manage day-to-day office operations and provide exceptional service to our clients. If you are detail-oriented, a great communicator, and enjoy working in a dynamic setting, this role is for you!

Responsibilities:

- Answer and direct phone calls in a friendly and professional manner
- Schedule service appointments and manage the technician calendar
- Handle customer inquiries, providing excellent service and resolving issues
- Assist with billing, invoicing, and maintaining accurate records
- Support office operations including filing, data entry, and inventory management
- Coordinate communication between technicians, customers, and management

Requirements:

- Previous experience in customer service and/or office administration




- Excellent communication and interpersonal skills
- Strong organizational skills with attention to detail
- Ability to multi-task and prioritize in a fast-paced environment
- Proficiency with office software (Microsoft Office, Google Workspace, etc.)
- HVAC industry experience is an asset, but not required

What We Offer:

- Competitive pay based on experience
- A positive, team-oriented work environment
- Opportunities for growth and development within the company

If you're passionate about customer service, highly organized, and ready to make an impact, we want to hear from you! Job Type: Full-time

Pay: $20.00-$30.00 per hour

Benefits

- Dental care
- Extended health care
- Paid time off

Ability to commute/relocate:
- Greater Sudbury, ON P3C 4S2: reliably commute or plan to relocate before starting work (required)

Education:
- Secondary School (preferred)

Experience:
- Customer service: 1 year (preferred)

Work Location: In person

📌 CSR/Office Administrator (Greater Sudbury)
🏢 Borts HVAC
📍 Greater Sudbury