About The Company

Every day at Nordia Inc., thousands of dedicated professionals work collaboratively to build trusted connections and develop innovative solutions that deliver exceptional customer experiences for leading brands across Canada. Recognized for our commitment to excellence and fostering a positive work environment, Nordia Inc. is a leader in customer service outsourcing, specializing in providing tailored support solutions that meet the evolving needs of our clients. Our company values diversity, inclusion, and continuous improvement, ensuring our teams are empowered and motivated to achieve their full potential.

With a focus on employee development and engagement, Nordia Inc. has been acknowledged as one of Canada's Most Admired Corporate Cultures, reflecting our dedication to creating a supportive and dynamic workplace.

About The Role

We are seeking talented bilingual Customer Experience Representatives to join our fully remote team based in New Brunswick. In this role, you will serve as a vital link between our clients and their customers, providing white-glove support for Mackage, a global leader in the fashion industry specializing in high-quality outerwear and luxury designs. Your primary responsibility will be to deliver outstanding customer service through various communication channels, including phone, email, live chat, and text.

This position offers an excellent opportunity to work from home, providing flexibility and convenience while engaging in meaningful interactions that enhance customer satisfaction and loyalty. The role is ideal for individuals passionate about fashion, customer service, and delivering memorable experiences with a focus on professionalism, empathy, and problem-solving.

Qualifications The ideal candidate will be fluent in both English and French, capable of effectively communicating with diverse customers across Canada.



Residence in New Brunswick is required, along with a high school diploma or equivalent. Availability to work between 20 to 40 hours per week, including evenings and weekends, is essential.

Candidates should possess excellent communication and interpersonal skills, with the ability to multitask efficiently in a computerized environment. A problem-solving attitude and a strong sense of empathy are crucial for success in this role. Additionally, candidates must have access to a high-speed internet connection (minimum 25 Mb/s) and a secure, quiet workspace to ensure confidentiality and focus during working hours.

Prior experience in customer service or related fields is advantageous but not mandatory, as comprehensive training will be provided to all new hires.

Responsibilities

- Provide direct support to customers via phone, email, live chat, and text, ensuring prompt and courteous responses.
- Utilize your knowledge of the products to guide customers on sizing, fit, and styling options to enhance their shopping experience.
- Inform customers about company policies regarding warranties, shipping, and returns, ensuring clarity and transparency.
- Respond to customer inquiries in a timely manner, demonstrating courtesy, patience, and empathy throughout all interactions.
- Identify and resolve customer issues effectively, proposing solutions that increase satisfaction and foster loyalty.




- Promote complementary products and solutions on our online platform based on customer needs and preferences, encouraging additional engagement.
- Maintain detailed and accurate records of customer interactions to support continuous improvement efforts.
- Participate actively in training sessions and team meetings to stay updated on product knowledge and company policies.

Benefits At Nordia Inc., we prioritize our employees' well-being and professional growth by offering a comprehensive benefits package. This includes a competitive hourly wage that incorporates a bilingual premium, along with additional bonuses for weekend work. Our fully paid training program ensures you are well-prepared and confident in your role from day one. Working from home allows for a versatile work environment, with all necessary equipment provided to facilitate your success. We also offer opportunities for career advancement within our organization, fostering a culture of continuous learning and development. Our commitment to work-life balance and employee satisfaction is reflected in our recognition as a top employer, with 84% of employees recommending Nordia Inc. as a great place to work.

Equal Opportunity

Nordia Inc. is an equal opportunity employer committed to fostering an inclusive and diverse workplace. We value the unique perspectives and experiences of all our employees and are dedicated to providing a work environment free from discrimination and harassment. We encourage applications from individuals of all backgrounds, identities, and abilities.

Our hiring practices are based solely on merit, qualifications, and business needs. We believe that a diverse workforce enhances our ability to serve our customers effectively and drives innovation within our organization. Join us and become part of a team that values your contributions and supports your growth.

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