Job Summary The Customer Service and Sales Support representative is the primary point of contact for B2B clients, distributors, and direct accounts purchasing automotive chemicals, specifically corrosion protection and paint, body and equipment (PBE) products. Working from our corporate office/warehouse facility, you will use NetSuite to manage the order fulfillment process and coordinate closely with our warehouse teams. The ideal candidate blends exceptional communication skills with strong attention to detail to keep our logistics and sales pipelines running smoothly.

This is an in-office position reporting to the VP Sales working closely with all main office and warehouse employees

You will act as the first point of contact for end-user and B2B customer product enquiries and issues, so a strong desire to learn the technical aspects of our products and collision repair processes is a requirement. You will also maintain our PIMS data in Microsoft Excel, upload it to customer portals, and support marketing through sell sheets, WordPress product updates, and social media.

Department: Sales · Reports to: VP Sales · Status: Full-time

Location: On-site, Mississauga, Ontario (corporate office/warehouse facility).

Schedule: Monday–Friday, 8:30AM – 5PM.

Responsibilities

Order Management & Coordination

- Monitor customer orders within NetSuite, assisting order entry and order fulfillment by confirming pricing, availability, and delivery dates.
- Monitor shipment and order status in real time, physically verifying inventory availability on the production floor when needed to proactively manage lead times.

Customer Support & Documentation

- Act as first point of contact for end-user and B2B customer product enquiries and issues,



addressing technical questions and escalating to product specialists.
- Resolve customer inquiries about order status, pricing, production timelines, shipping and billing discrepancies.
- Provide basic technical documentation on request, pulling Safety Data Sheets (SDS), Technical Data Sheets (TDS), and Certificates of Analysis (COA) from our centralized databases.
- Manage customer complaints and work with on-site departments to process Return Merchandise Authorizations (RMAs), billing adjustments, and credits.

Product Data (PIMS) & Marketing Support

- Maintain our PIMS database in Microsoft Excel, including SKUs, descriptions, specifications, pack sizes, pricing, and hazmat details, keeping it consistent across systems, portals, and the website.
- Format and upload product data to customers and distributor portals, and correct any rejected or incomplete submissions.
- Update product information on our company websites (WordPress) and other assets, including sell sheets and catalogues.
- Support social media to promote products, promotions, and company news; ideally you are well versed in social media and current technologies.

Cross-Functional Collaboration

- Partner with Sales and Purchasing/Demand Planning to support and track customer promotional campaigns and urgent order prioritization.
- Proactively contact existing accounts to reorder and to promote new products and specials.
- Maintain NetSuite CRM accuracy by updating customer profiles,



communication history, physical delivery constraints, and special chemical handling instructions.

Qualifications

Required Experience

- Education: college diploma or university degree or equivalent; PBE industry experience is an asset.
- Experience: minimum of 2–3 years of customer service experience in an on-site distribution, chemical, or automotive aftermarket environment.

Technical Skills

- NetSuite: experience with NetSuite or similar ERP (Order Management, Inventory, or CRM modules) is an asset.
- Office software: very high proficiency in the Microsoft Office suite, particularly Advanced Excel (Pivot Table, SUMIFS, VLOOKUP, XLOOKUP).
- Digital: basic WordPress and design tool experience (such as Canva or Adobe) for selling sheets and social media posts is an asset.
- Product knowledge: basic knowledge of PBE products and processes is an asset.

Soft Skills

- Communication: clear, professional verbal and written communication tailored for corporate relationships and clients.
- Problem-solving: ability to handle fast-paced logistics issues and de-escalate client frustrations.
- Self-starter and highly motivated.
- Detail-oriented: careful management of PIMS data and client upload portals.

Preferred

- Experience uploading product data to retailers or distributor portals | EDI systems.
- Working knowledge of refinish products, paint systems, and body shop workflows.
- Bilingual (English/French or Spanish).

Pay: $60,000.00 per year

Advantages

- Casual dress
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Vision care

Education:
- Bachelor's Degree (preferred)

Experience:
- Customer service: 2 years (preferred)

Work Location: In person

📌 Customer Service and Sales Support (Mississauga)
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📍 Mississauga