We are looking for an experienced Customer Service Representative (CSR) to join our trucking/logistics team.

REQUIREMENTS

- Trucking/transportation industry experience is REQUIRED
- Experience working with customers, shippers, brokers, and carriers
- Strong verbal and written communication skills
- Professional and friendly phone manner
- Ability to handle customer questions, requests, and complaints professionally
- Ability to build and maintain robust customer relationships
- Comfortable working with email, phone calls, and computer systems
- Knowledge of loads, pickups/deliveries, appointments, tracking, and transportation operations is a strong advantage
- Must be able to work independently and as part of a team

RESPONSIBILITIES:
- Communicate with customers regarding loads and deliveries
- Provide updates and respond to customer inquiries
- Coordinate with dispatchers and drivers




- Follow up on pickups, deliveries, appointments, and delays
- Maintain professional relationships with customers
- Handle customer concerns and find solutions quickly
- Monitor emails and respond in a timely manner
- Maintain accurate records and documentation

WE ARE LOOKING FOR SOMEONE WHO: ✅ Has real trucking industry experience

✅ Knows how transportation operations work

✅ Has excellent customer service and communication skills

✅ Is reliable, organized, and professional

✅ Can handle a fast-paced trucking environment

✅ Understands that keeping customers happy and informed is a priority

Pay: From $24.00 per hour

Expected hours: 40.0 per week

Work Location: In person

📌 Customer Service Representative (Winnipeg)
🏢 New Deep Trucking
📍 Winnipeg