About the opportunity

Sandy Lane Automotive West is a family-owned, European-focused automotive repair facility known for thoughtful service and a high standard of client care. We are looking for a dependable, outgoing person who enjoys helping people and takes pride in making each interaction easy and welcoming.

This is a hands-on dual role. Your primary responsibility is safely transporting clients, while also supporting our front counter, service team, and day-to-day operations. You will often be one of the first and last people a client sees, so punctuality, professionalism, good judgment, and genuine hospitality matter.

What you will do

· Safely shuttle clients between Sandy Lane Automotive West and their homes, workplaces, or other agreed destinations.

· Coordinate daily rides, confirm next-day bookings, and keep clients and Service Advisors informed of timing changes.

· Greet clients, answer incoming calls when needed, and support a smooth check-in and handoff to the Service Advisor team.

· Complete customer follow-up calls, track callbacks, and assist with thank-you cards, referral certificates, and feedback tracking.

· Pick up or deliver parts and documents when required, and assist with light administrative tasks such as filing, basic invoice handling, and spreadsheet updates.

· Keep the shuttle clean, fueled, and ready; complete basic pre- and post-trip checks and report maintenance needs promptly.

· Help maintain a clean, stocked, and welcoming reception area, coffee station, office, and client restroom.

· Pitch in with other reasonable duties that help the service and shop teams operate smoothly.

What you will bring

· A friendly, positive, and safety-focused approach with robust communication skills.

· Reliability, organization, sound time management, and the ability to adjust when schedules change.





· Confidence speaking with clients and responding calmly and professionally to questions.

· Knowledge of Edmonton and surrounding-area streets and routes, with the ability to drive safely in all weather conditions.

· Comfort using a smartphone, Windows, email, spreadsheets such as Excel or Google Sheets, communication apps, and cloud-based files.

· Comfort with paperwork and a basic understanding of supplier invoices and statements.

· A team-first attitude and willingness to support management, service, administrative, and shop staff as needed.

Driving requirements

· Valid Alberta Class 5 Operator’s Licence.

· At least three years of driving experience with cars, SUVs, and light trucks.

· At least three years of verifiable insured driving history in Canada with no accidents or claims.

· No major driving convictions and no more than three minor convictions.

Why join Sandy Lane Automotive West

You will join a close-knit team that values Integrity, Relationships, Collaboration, Staying Relevant, Elevate, and Fun. We care about doing the job properly, treating people well, and creating a workplace where everyone contributes to the client experience.

· Consistent weekday daytime hours with no weekend shifts.

· A varied role with regular client interaction and meaningful team involvement.

· Casual dress, on-site parking, company events, and employee store discount.

How to apply

Apply through Indeed with your resume and a short note explaining why this position interests you. Please be prepared to confirm your Class 5 licence, driving experience, and insured driving history.

Sandy Lane Automotive West is an equal opportunity employer. We thank all applicants for their interest; only those selected for an interview will be contacted.

Pay: $16.00-$22.00 per hour

Expected hours: 16.0 – 24.0 per week

Benefits

- Paid time off

Licence/Certification:
- Driving Licence (required)

Work Location: In person

📌 Customer Service Representative (Edmonton)
🏢 Sandy Lane Automotive West
📍 Edmonton