Advance your career as a Lead Analyst in Cybersecurity Solutions at CDW, specializing in high-level technical support and service management. Enhance client trust through effective resolution of complex issues.As a Senior Analyst at CDW, you will provide essential second-level support, tackling cyber security challenges and system anomalies. This role requires a blend of technical expertise, client interaction, and mentorship of junior analysts.



Your contributions will be vital to developing effective practices while ensuring service level agreements are met.Key Responsibilities:Resolve advanced technical issues and client inquiries 24/7Conduct thorough troubleshooting and root cause analysisProvide mentorship to junior analysts and support teamsIdentify workflow improvements to reduce false-positive incidentsEscalate critical service performance issues to leadershipRequirements:Bachelor's degree in Engineering, Computer Science, or Technology field1-4 years of experience in IT supportTechnical certifications in security tools and servicesExperience with firewall configuration, especially Palo Alto and CheckpointEffective communication and team-oriented skillsLeverage your cybersecurity expertise and client support skills to deliver impactful solutions at CDW.

📌 Lead Analyst In Cybersecurity Solutions (Mississauga)
🏢 CDW
📍 Mississauga