The Aveda Institute Winnipeg is looking for a passionate, organized, and people-focused Frontline Manager to lead the day-to-day guest experience and frontline operations of our Institute.This is a full-time, hands-on leadership role for someone who loves people, thrives in a fast-paced environment, and isn't afraid to jump in alongside their team.The Frontline Manager will lead a small frontline team with individual areas of ownership while creating one unified standard for guest experience, teamwork, retail sales, professionalism, and accountability .This isn't a role where you lead from the sidelines. You'll be present in the day-to-day operation, supporting guests, coaching your team, selling retail, solving problems, creating clarity, and setting the tone for the frontline experience.AVEDA INSTITUTE WINNIPEG Frontline ManagerThe Aveda Institute Winnipeg is looking for a passionate, organized, and people-focused Frontline Manager to lead the day-to-day guest experience and frontline operations of our Institute.This is a full-time, hands-on leadership role for someone who loves people, thrives in a fast-paced environment, and isn't afraid to jump in alongside their team.The Frontline Manager will lead a small frontline team with individual areas of ownership while creating one unified standard for guest experience, teamwork, retail sales, professionalism, and accountability .This isn't a role where you lead from the sidelines. You'll be present in the day-to-day operation, supporting guests, coaching your team, selling retail, solving problems, creating clarity, and setting the tone for the frontline experience.Purpose of the RoleTo provide consistent, visible leadership to the frontline team while ensuring an exceptional experience for every guest and student who enters the Aveda Institute Winnipeg.The Frontline Manager is responsible for creating clarity, accountability, consistency, and strong team culture, while ensuring the Institute operates smoothly and efficiently each day.Key ResponsibilitiesGuest Experience & Daily OperationsLead the overall guest experience and ensure a warm, welcoming, and professional environmentBe an active part of daily frontline operations, including greeting and checking in guests, booking appointments, answering phones and emails, selling retail and supporting check-outOversee guest flow and ensure the frontline team is working together effectively throughout the dayRespond to guest concerns and lead guest recovery with professionalism, care, and appropriate follow-throughMonitor the guest journey and identify opportunities to improve service and efficiencyEnsure the Institute, salon, retail, and guest areas are clean, organized, professional,



and maintained to standardIdentify and coordinate follow-up on facility, equipment, and maintenance needsPeople Leadership & Team CultureProvide consistent, day-to-day leadership, direction, and support to the frontline teamEstablish clear expectations and individual areas of ownership while reinforcing that guest experience is everyone's responsibilityCreate a culture where team members communicate, support one another, take initiative, and step in when something needs to be doneLead by example in professionalism, communication, attitude, reliability, and guest careCoach team members in real time and provide clear, constructive feedbackRecognize strong performance while confidently addressing performance or behaviour that does not meet expectationsSupport onboarding, training, goal setting, and ongoing development of frontline team membersBuild a team environment rooted in care, consistency, accountability, and solutionsWork closely with educators, department leads, and senior leadership to support Institute goalsOperations, Inventory & OrderingEnsure frontline systems, processes, schedules, and daily responsibilities are being completed accurately and consistentlyOversee inventory levels for retail, salon, and operational suppliesMonitor product usage and coordinate regular orderingEnsure inventory is received, organized, distributed, and accurately maintainedMinimize shortages and unnecessary overstockIdentify operational challenges and proactively create solutions rather than waiting for problems to escalatedStudent & Retail SupportSupport students in developing professional guest-service and salon-floor skillsModel the level of professionalism and hospitality we expect students to carry into their future careersWork collaboratively with educators to support a positive and professional student experienceSupport retail performance, product education, promotions, and merchandisingEnsure retail areas, testers, signage, and displays are maintained to Aveda standardsCommunication & AdministrationCreate strong communication between frontline team members, students, educators, and leadershipEnsure important information is communicated clearly, consistently, and at the appropriate timeMonitor and communicate guest experience, retail, inventory, operational, and team needsSupport scheduling, events, projects, reporting,



and administrative responsibilities as requiredFollow through on commitments and ensure delegated responsibilities are completedWhat You BringPrevious leadership, management, or supervisory experienceSales experienceStrong communication, organization, and problem-solving skillsThe confidence to provide feedback, coach performance, and hold others accountableA genuine passion for people, service, and creating exceptional guest experiencesThe ability to build relationships while maintaining transparent professional expectationsThe ability to manage multiple priorities in a fast-paced and constantly changing environmentStrong attention to detail and follow-throughA proactive mindset, you notice what needs to happen and take actionA willingness to work alongside your team rather than simply delegate to themExperience in salon, beauty, retail, hospitality, education, or customer service is an assetExperience with inventory, ordering, scheduling, or operational coordination is an assetThe Ideal CandidateYou are a natural leader who takes ownership.You understand that being a great manager means building relationships and having difficult conversations when necessary. You are approachable, positive, consistent, and comfortable setting clear expectations.You don't walk past a ringing phone, a waiting guest, a messy retail area, or a teammate who needs support because it is "someone else's job."You lead from the floor, see the bigger picture, and understand how individual roles come together to create one exceptional guest experience.Most importantly, you want to build a team that is known for its warmth, professionalism, teamwork, consistency, and care.Our Interview ProcessWe want candidates to have the opportunity to get to know us—and for us to see how you lead, communicate, and work with people.Our hiring process will include three stages:Step 1 — Virtual InterviewVirtual interviews will take place September 17 and September 24.Step 2 — Second-Round InterviewCandidates selected to move forward will be invited to the next stage, taking place September 29 and October 1.Step 3 — Working InterviewFinal candidates will be invited into the Aveda Institute Winnipeg for a working interview on October 6 or October 8. This will be an opportunity to experience our environment, meet members of our team, and show us how you approach leadership and the guest experience in action.Our goal is to complete the hiring process and have our successful candidate start no later than October 15 2026.Position DetailsJob Type: Full-timeSalary: $45,000–$50,000 per yearLocation: Aveda Institute Winnipeg 276 Portage ave Winnipeg, MB R3C 0B6Work Location: In personBenefitsCompany eventsCanada Life BenefitsStore discountContinued Education

📌 Frontline Manager (Winnipeg)
🏢 Aveda Institute & Academy Salon Winnipeg
📍 Winnipeg