Your Style, Your CareerHarry Rosen is a proudly Canadian born and raised retailer of fine quality menswear with store locations across the nation. We have been specializing in luxury menswear for over 70 years and have been officially recognized as one of Canada's Best Managed Companies. We are committed to developing retail professionals who love retail and have the passion and ability to inspire exceptional service.Your Style, Your CareerHarry Rosen is a proudly Canadian born and raised retailer of fine quality menswear with store locations across the nation. We have been specializing in luxury menswear for over 70 years and have been officially recognized as one of Canada's Best Managed Companies. We are committed to developing retail professionals who love retail and have the passion and ability to inspire exceptional service.We are looking for an Advisor Support Coordinator to join our Store team. In this role you'll be responsible for:Appointment Preparation & Client ReadinessPrepare client profiles and relevant documentation so the advisor enters every appointment informed and readyReview client purchase histories in CRM prior to each appointment to identify gaps, potential needs, and areas of interest — brief the advisor before the client arrivesClient Pickup CoordinationContact clients for pickup appointments in coordination with each advisor's schedule, using the client's preferred communication methodEnsure deferred pickup standards and procedures are followed — coordinate client notification, confirm advisor availability, and prepare the pickup experience in advanceCommunicate pickup status updates to the advisor and client as appropriateIn-Appointment SupportParticipate in key appointments to extend the advisor's capacity — managing product pulls, floor logistics, POS processing, or documentation so the advisor remains focused on the client relationshipSupport Connect, Curate,



and Commit behaviors by ensuring the physical and logistical environment of the appointment reflects those standardsHandle POS transactions accurately on behalf of the advisor when requiredMTM, Special Order & IST Follow-UpOwn the follow-up process for all Made-to-Measure, Special Order, and Inter-Store Transfer items for assigned advisorsTrack outstanding items against established timelines and proactively resolve or elevate before they become client-facing issuesCommunicate status updates to the advisor and to clients as appropriate, using the client's preferred channelTailorshop & Logistics LiaisonServe as the primary point of contact between assigned advisors and the tailorshop — communicating alteration details, turnaround expectations, and any client-specific requirementsLiaise with Logistics to support deliveries — tracking, coordinating, and communicating status to the advisor and client as neededFollow up on outstanding alterations and elevate delays before they impact client pickup timelinesBack-Office & Administrative SupportEnsure all client contacts and interactions related to assigned advisors are captured in CRM and Herringbone within established timelines and standardsGather and update relevant client details for current and existing clients following each interactionSuccessful candidates will require:A minimum of 3-5 years of retail experience in a client facing role, with a track record of managing client appointments, answering client inquiries,



coordinating and performing administrative tasks with a high level of client satisfactionA strong service orientation – a demonstrated desire to wow our customers!Demonstrated interest in technology and how to use tech innovations to support the retail Customer Service functionThe ability to work effectively as part of a teamStrong multi-tasking skills and the ability to calmly and efficiently manage, acknowledge and assist VIP clienteleAfocus on driving long-term customer loyalty and conversionStrong communication skills and a keen understanding of policies and proceduresWhat are the perks of the job?Competitive pay programOpportunities to additionally earn monthly and annual Team bonusesBest in industry discounts and special purchase opportunitiesA comprehensive flexible benefits packagePension and Group RRSP Programs that grow with youA modern, digitally advanced workplaceA coach committed to supporting the achievement of your personal career goalsA culture that is rich and diverse fostered through an internal Diversity Equity and Inclusion CouncilAn employer that values internal growth and promotion and is committed to succession planning for your futureBC ONLY: **Compensation will be based on skills and experiences, with a starting rate of $50,000 annually plus a specialized bonus plan.We thank you for your interest in this opportunity.#INDHIGHHarry Rosen Inc. is committed to ensuring that our environment is barrier-free to all persons, employees, and clients alike, as we believe in equal opportunity and fostering a diverse and inclusive environment. In the spirit of this philosophy, we are committed to providing reasonable accommodations to all applicants with accommodation needs in the interview and assessment process. If you need assistance during the selection process, please contact us at [email protected] with details.

📌 Advisor Support Coordinator (Vancouver)
🏢 Harry Rosen
📍 Vancouver