Acts as the initial point of contact for all patients, schedules appointments, registers and orients all new patients, submits patient information, coding and billing for services provided. This position is responsible for providing excellent customer service and compassionate care. Compensation Pay Range: $19.10 - $27.30 1 - CUSTOMER SERVICE/CHECK -IN a. Acts as a positive role model to other staff, encouraging others to interact with customers, engage in conversation and express interest b. Proactively greets customers by name and with individualized interest c. Follows through on messages to be sure to keep entire team informed of issues as needed d. Independently initiates and follows through with service recovery process while keeping all team members informed as needed e. Monitors patient flow and attendance throughout the day frequently checking the waiting area and keeping patients informed of delays as needed f. Acknowledges customer arrival at the desk promptly and courteously g.



Fosters a pleasant and professional office environment in keeping with Culture of Service Excellence standards h. Answers telephones by the third ring, using department accepted greeting and in skilled tone in accordance with the hospital’s telephone etiquette standards i. Checks phone messages each hour and responds to call within same business day 2 - PRE-REGISTRATION AND REGISTRATION Completes pre-registrations and registrations with respect for patient privacy and understands the impact of data accuracy on hospital operations. a. Ensures complete collection of referral information, including accurate patient demographics per department standard. b. Ensures accurate registration of insurance information and communicates to patient in a confidential manner. c. Completes registration and data entry of admission by selecting correct MR number and

📌 Patient Coordinator (Weymouth)
🏢 South Shore Health
📍 Weymouth