Customer Service ManagerWe are seeking an experienced Manager to lead our customer service and order entry team. This role is essential in ensuring that our customers receive exceptional service and support. The ideal candidate will possess solid communication skills, a passion for customer satisfaction, and the ability to analyze data to improve service delivery.ResponsibilitiesOversee and contribute to daily operations of the customer service and order entry departmentTrain, mentor, and develop customer service representatives to enhance their skills and performanceAnalyze customer feedback and data to identify areas for improvementHandle customer inquiries and complaintsCollaborate with other departments to ensure a seamless customer experience across all touchpointsUnderstand and process all aspects of order entry and shippingExperienceProven experience in a customer service management roleAbility to communicate effectively with customers and teamExperience in operation efficiencyProficiency in data entryExcellent problem-solving skills and the ability to work under pressure while maintaining a positive attitudeExperience with Microsoft Navision/DynamicsExperience with EDI software for order processingFamiliarity with Canadian Exporting/US importing and shipping software (UPS, FedEx)Join a team that values collaboration, customer satisfaction, and continuous improvement. If you are an experienced customer service leader looking for your next challenge, apply today and help us deliver an outstanding customer experience.

📌 Customer Service Manager | Dainolite Ltd. (Mississauga)
🏢 Electro-Federation Canada
📍 Mississauga