Job Summary

We are seeking an energetic and dedicated Customer Service Representative to join our dynamic team! In this role, you will be the frontline ambassador for our company, providing exceptional support to our diverse customer base. Your enthusiasm and communication skills will help build strong relationships, resolve inquiries efficiently, and ensure a positive experience for every customer.

This paid position offers an exciting opportunity to develop your skills in a quick-paced environment while making a meaningful impact.

Duties

- Respond promptly and professionally to customer inquiries via phone, email, and chat channels using excellent phone etiquette and communication skills
- Assist customers with product information, order processing, billing questions, and service issues with clarity and patience
- Utilize data entry skills to accurately record customer interactions, update account information, and maintain detailed logs of all transactions
- Conduct analysis of customer feedback and interaction patterns to identify opportunities for service improvement and upselling strategies
- Engage in sales activities by promoting relevant products or services through effective upselling techniques, ensuring customer needs are met
- Support multilingual customers by providing bilingual assistance in English and Spanish, enhancing accessibility and inclusivity
- Collaborate with team members to resolve complex issues efficiently while maintaining a positive attitude and professional demeanor

Skills

- Strong data entry capabilities with attention to detail for accurate record keeping
- Excellent communication skills, both verbal and written,



with a focus on active listening and clear articulation
- Demonstrated analysis skills to interpret customer data and identify trends or opportunities for service enhancement
- Proven experience in customer service roles with a focus on phone etiquette and professional interaction
- Sales acumen with the ability to upsell products or services naturally during customer interactions
- Maintain meticulous records of all transactions, including order entries, invoices, and customer interactions.
- Provide essential administrative support to various departments by creating and maintaining work orders, ordering necessary materials and managing office supplies.
- Actively work to streamline communication and processes between departments.

Join us if you’re passionate about delivering outstanding customer experiences! We value energetic individuals who thrive in engaging environments, possess strong communication abilities, and are eager to grow their careers while helping others. This is more than just a job — it’s an opportunity to make a difference every day! Pay: $21.00-$25.00 per hour

Expected hours: 42.5 per week

Benefits

- Casual dress
- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match

Ability to commute/relocate:
- Delaware, ON: reliably commute or plan to relocate before starting work (preferred)

Application question(s):
- Can you legally work in Canada?

Education:
- Secondary School (preferred)

Experience:
- Office: 2 years (preferred)

Location:
- Delaware, ON (preferred)

Work Location: In person

📌 Customer Service Representative (Delaware)
🏢 Stewart Overhead Door Co
📍 Delaware