Join Team CARFAX as a Customer Support Specialist Why Mobility Global? At Mobility Global, our mission is to provide the trusted information that helps billions of people build, sell, and own vehicles with confidence. As we shape the next generation of automotive intelligence through innovation, AI, and industry-leading data, we are creating new opportunities for our customers, our business, and our people.

CARFAX, a division of Mobility Global, helps millions of people every day confidently shop, buy, service and sell used cars with innovative solutions powered by CARFAX vehicle history information. CARFAX is nationally recognized as a top workplace by The Washington Post and Glassdoor.com. Shop, Buy, Service, Sell – Show me the CARFAX™.

13x VA Best Places to Work

12x Top Workplaces in Washington (Presented by The Washington Post and WTOP)

9x Washingtonian Great Place to Work

5x USA Today Top Workplaces

5x St. Louis Post-Dispatch Best Places to Work

Are you a clear communicator with a knack for solving problems and delivering top-notch customer service? CARFAX is looking for a Customer Service Representative who will be the friendly and knowledgeable voice our customers can trust. Join our team and help us create an exceptional experience for our Dealer customers.

What you'll be doing

Customer Interaction

Handle inbound calls and emails from Dealer customers with professionalism and efficiency. Provide accurate information and resolve queries effectively.

Issue Resolution

Act as the first point of contact for dealer support, offering solutions to inquiries and escalating complex issues when necessary.

Support and Guidance

Assist Dealers by guiding them through our services and tools, ensuring they maximize the benefits of CARFAX products.

Data Management





Maintain accurate records of customer interactions and transactions by updating information in our systems in a timely manner.

Collaboration

Work closely with other departments to ensure a seamless experience for our Dealer customers.

Feedback and Improvement

Gather customer feedback to help improve our services and processes. Proactively share insights with the team to enhance overall customer satisfaction.

What we're looking for

Education

A high school diploma or equivalent is required.

Experience

Minimum of 2 years’ experience in a customer service role, preferably in a call center environment.

Attitude

Positive, “can-do” attitude with proven problem-solving skills.

Communication Skills

Excellent written and verbal communication skills.

Technical Skills

Proficiency in MS Office (Excel, PowerPoint, Word). Familiarity with Salesforce or other CRM software is a plus.

Adaptability

Ability to thrive in a fast-paced, dynamic environment.

Team Player

Collaborative mindset with flexibility to adapt to changing priorities and initiatives.

What's in it for you:

Competitive compensation, benefits and generous time-off policies

4-Day summer work weeks and a winter holiday break

401(k) / DCPP matching

Annual bonus program

Casual, dog-friendly, and innovative office spaces For a comprehensive list of benefits, please visit our website: https://jobs.jobvite.com/carfax/p/benefits





This is a hybrid role with in-office expectations determined by location and subject to change based on evolving business needs.

The anticipated annual base salary range for this position is $53,500 - $67,000. Actual compensation within this range will be determined based on a variety of factors, including geographic location, relevant experience, skills, qualifications, and internal equity considerations.

Mobility Global is committed to providing competitive compensation that reflects local market conditions and individual contributions. In addition to base salary, employees may be eligible for incentive compensation, long-term incentives, and a comprehensive benefits package, where applicable.

What's In It for You

Competitive compensation package, including base salary and incentive opportunities where applicable.

Comprehensive health and wellness benefits for employees and eligible dependents.

Retirement savings programs, including company matching contributions where available. For more information on benefits, please click HERE.

Equal Opportunity Employer Mobility Global is proud to be an Equal Chance Employer. We value diverse perspectives and are committed to fostering an inclusive workplace where everyone is respected, supported, and empowered to succeed. We provide reasonable accommodations throughout the hiring process and employment for qualified individuals with disabilities.

Recruitment Fraud Alert Mobility Global will never ask candidates to pay money at any stage of the hiring process, including for applications, interviews, background checks, training, or equipment. If you receive a suspicious communication or request for payment or personal financial information, please exercise caution and report it immediately.

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