Position Type: Seasonal Contract, Part-Time and Full-Time Positions AvailableHours of Work: Variable - Monday through Sunday, days and evenings – Holidays, as requiredLocation: Orono, OntarioReporting to: Guest Services Coordinator and Guest Services ManagerStart Date: November 2026At Brimacombe ski area we don't just offer skiing and snowboarding, we offer a place for all ages to get outside, enjoy the fresh air and create memorable family experiences! We are currently seeking outgoing, customer-focused team members to help us turn everyday visits into wonderful winter memories.As a supervisor in our Guest Services department, you will take a lead role in creating unforgettable customer experiences, as well as defining the culture of our team.Key ResponsibilitiesProvide leadership, direction, oversight and support to Guest Services Team Members while on shift ensuring accountability to Brimacombe's policies, procedures and standardsMonitor attendance and manage staff schedule/positions/hours while on shift, ensuring designated breaks and responding to changes in sales levels by making appropriate schedule adjustmentsAccountable for all cash handling, including safe management, till management and end-of-day reporting on shift, as well as enforcing cash controlsLead by example in the promotion and processing of Brimacombe products and servicesDemonstrate exceptional customer service ensuring positive guest interactions and experiencesTake responsibility for all customer inquiries in person, over phone and over emailTake the lead in ensuring public spaces in and around the chalets are maintained to Brimacombe's standards for positive guest experienceDeliver support and decisions in the prevention / resolution of customer issues and concernsProvide administrative support, completing all required paperwork, documentation, filing, etc.Act as the Main Office point person on two-way radio to dispatch calls for Operations and Ski Patrol,



while on shiftProvide support to the Guest Services management with staff training and development, as requestedReview all directed communications and take the initiative to stay informed of all Brimacombe activities including promotions, special events and marketing campaigns, as well as updates to policies and proceduresReady to take on any challenge or help other team members when neededSuccessful completion of an OSSD, or equivalent experienceQualificationsPrevious experience in a customer service, leadership and/or supervisor role preferredPrevious cash handling and/or cashier experience preferredBasic knowledge and comfort with computers including the Microsoft Office Suite and point-of-sale softwareStrong communication and time management skillsGood with numbers (solid mathematical skills)Customer satisfaction-orientedAttention to detailAble to work as a team playerSuccessful completion of an OSSD, or equivalent experienceHiring TimelineInterviews will be scheduled upon receipt of qualified applications and will conducted via a virtual platform. We thank all applicants who respond, but only those selected for an interview will be contacted.Job posting will remain open until all positions are filled.Regular hours will begin November, dependant on weather, start up and agreed upon availability of applicant.Brimacombe is an equal and fair employer. Brimacombe is committed to an environment that is barrier free; if you require an accommodation throughout the recruitment and employment process, we will work with you to meet your needs.Information provided in all applications for employment is treated confidentially and pursuant to Brimacombe's privacy policy. By submitting an application you certify that the statements made by you are true and complete to best of your knowledge. You acknowledge that any misrepresentation made by you in connection with your application will be sufficient cause for rejection of your application or, if hired, for termination. You authorize investigation of all statements contained in your application and release from liability any person or company furnishing such information.

📌 Guest Services Supervisor - 2026/27 Season (Riviere-des-Prairies—Pointe-aux-Trembles)
🏢 Oshawa Ski Club
📍 Riviere-des-Prairies—Pointe-aux-Trembles