Join the forefront of enterprise service management as a Service Delivery Manager in Montreal, hybrid and onsite three days a week. You'll enhance customer relationships and ensure superior service quality.This role is with a respected cloud managed services provider focused on enterprise clients. Your mission as the Service Delivery Manager will be to uphold service excellence while acting as the customer's operational contact.



You'll leverage customer engagement to identify growth opportunities and influence account strategies.Key Responsibilities:Own the service delivery process for a tier one enterprise accountMonitor and manage SLAs and KPIs to prevent issuesCollaborate with Major Incident Manager for incident resolutionsConduct Monthly Service Reviews to track performance actionsFoster relationships within the customer's organization to represent their voiceRequirements:Previous Service Delivery experience within an MSP backdropCustomer-first mindset with detail-oriented management styleProven ability to handle SLAs, governance, and escalationsSolid understanding of ITIL Service Management frameworksAvailability for onsite engagement three days a weekBecome the customer's trusted advocate and enhance service delivery through proactive engagement and relationship management.

📌 Service Delivery Manager For Tier One Accounts (Montreal)
🏢 Cloud People
📍 Montreal