Elevate your career with CIBC as the Director of Data & Insights specializing in Complaints Management. This role emphasizes leadership in analytics and reporting within a hybrid work setting in Toronto.In this energetic role, you will manage a team ensuring compliance with the Complaints Management Program while delivering insightful analytics. Your ability to enhance data processes and support strategic initiatives will be crucial. Collaborate with multiple stakeholders to ensure complete and reliable data governance.Key Responsibilities:Lead the insights generation for complaints managementOversee the accuracy and clarity of executive reportingEnsure compliance with all relevant regulationsMentor and coach team members for optimal performanceImprove the scalability of data analytics toolsRequirements:Degree in data analytics, mathematics, or a related disciplineHistory of leading data and insights teams in large organizationsExpertise in SQL, Alteryx, and reporting toolsStrong analytical and communication skillsProven record of managing complex data programsBe a part of CIBC and make a meaningful impact with your data expertise and leadership.

📌 Data & Insights Director At Cibc (Toronto)
🏢 CIBC
📍 Toronto