Join Fairstone Bank as a Vendor Management Specialist within the Collections team. Drive performance and compliance for outsourced collections while elevating customer interactions.In the role of Vendor Management Specialist, you will manage and enhance the day-to-day operations of outsourced collection agencies. Your expertise will ensure vendors are compliant with contractual obligations while achieving targeted delinquency goals. Guide performance improvements through regular assessments and implement best practices to enhance customer experiences throughout the process.Key Responsibilities:Oversee outsourced collection agency activitiesEnsure compliance and monitor performance metricsFacilitate daily performance discussions with vendorsConduct audits and reviews of collection accountsPromote process optimizations and automation opportunitiesRequirements:Highschool Diploma and 5 years in collections2+ years supervisory or vendor management experienceExcellent verbal and written English and French skillsAdvanced proficiency in Microsoft ExcelExperience in customer experience and collections qualityShape the future of collections at Fairstone Bank by enhancing vendor performance and customer satisfaction.

📌 Fairstone Vendor Management Specialist (Montreal)
🏢 Fairstone Bank
📍 Montreal