A leading wealth-management organization in Toronto seeks a Senior Manager, Workforce Management and Optimization. You will lead the development of employee-centric practices in a customer service environment. With over 8 years of experience, you should understand WFM principles and excel in fostering collaboration and innovation. The role includes coaching staff, enhancing processes, and leading reporting efforts across contact centers. A competitive compensation package and comprehensive advantages are offered.
📌 Senior Wfm & Contact Center Optimization Leader (Toronto)
🏢 Aviso
📍 Toronto