Dental Office Administrator / Receptionist

Woodland Family Dental | London, Ontario

$25–$33 per hour, based on relevant experience with aged accounts receivable, insurance claims, scheduling across multiple operatories, and treatment plan tracking and follow-up.

Company Overview

At Woodland Family Dental, we are dedicated to providing comprehensive oral health care in a warm and welcoming environment. We proudly support healthy smiles for patients in London, Ontario, and the surrounding communities.

Position Summary

We are seeking an experienced Full-Time Dental Receptionist to join our close-knit team. This role supports a positive patient experience and smooth daily operations through effective scheduling, patient communication, insurance claims processing, accounts receivable management, and treatment plan tracking and follow-up.

The ideal candidate is professional, organized, proactive, and comfortable managing the priorities of a busy dental front desk.

Key Responsibilities

- Welcome patients, answer telephone calls, and respond to inquiries with warmth and professionalism.
- Manage schedules across multiple operatories and providers, balancing appointment requirements, patient needs, and provider availability.
- Maintain accurate patient records and verify contact and insurance information.
- Prepare and submit insurance claims and predeterminations, resolve discrepancies, and follow up on outstanding claims.
- Review aged accounts receivable, investigate outstanding balances, and follow up with patients and insurers to support timely payment.
- Process payments, explain account balances,



and prepare financial arrangements within clinic guidelines.
- Track outstanding treatment plans and follow up with patients regarding recommended care, insurance responses, and appointment bookings, referring clinical questions to the treating provider.
- Collaborate with the clinical team to keep schedules, patient information, and administrative follow-up accurate and current.
- Protect patient confidentiality and follow clinic policies and procedures.
- Perform other administrative duties as assigned by the dentists and Regional Manager.

What We’re Looking For
- Dental Administration Experience: Strong hands-on experience with dental front desk operations, aged receivables, insurance claims, and scheduling across multiple operatories.
- Software Knowledge: Proficiency with Tracker software is required.
- Patient Service & Communication: Excellent telephone manner, a welcoming approach, and the ability to discuss appointments, insurance, and outstanding balances clearly and respectfully.
- Organization & Judgment: Strong attention to detail, effective time management, and the ability to prioritize competing demands.
- Technical Skills: Proficiency with Microsoft Office, Outlook, online fax,



and multi-line telephone systems.
- Teamwork: A positive, dependable approach and the ability to work independently and collaboratively.

Qualifications & Experience
- Minimum of 2–3 years of dental office administration or reception experience.
- Strong knowledge of dental terminology, procedures, and insurance processes.
- Demonstrated experience managing aged accounts receivable, following up on insurance claims, and maintaining schedules for multiple operatories and providers.
- Experience with treatment plan tracking and patient follow-up.

What We Offer
- Competitive pay
- Free parking
- Uniform allowance
- A professional, collaborative, and uplifting team culture
- Extended health benefits
- Internal dental benefits
- Opportunities for ongoing career development and continuing education

Compensation Compensation ranges from $25–$33 per hour, based on the depth of relevant experience and demonstrated proficiency in dental front desk administration, aged accounts receivable, insurance claims, scheduling across multiple operatories, and treatment plan tracking and follow-up.

Job Type: Full time

Pay: $25.00-$33.00 per hour

Advantages

- Company events
- Dental care
- Extended health care
- Life insurance
- In office parking
- Vision care

Experience:
- aged accounts receivable: 2 years (preferred)
- dental front desk administration: 2 years (preferred)
- dental insurance claims: 2 years (preferred)
- scheduling across multiple dental operatories: 2 years (preferred)

Work Location: In person

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