CONCIERGE TEAM MEMBER: RESIDENTIAL STRATA BUILDINGSWe are expanding our team and welcome talented HOSPITALITY/CONCIERGE professionals to join us.We are looking for passionate, service-driven individuals with outstanding customer service and solid track records to join our team of concierge staff in large residential strata buildings.As Concierge professionals, we work directly with our Operations Management Team in ensuring smooth operations in their designated site(s). We hold a key role in our building(s), overseeing all aspects of client relations with residents, property managers, building staff, contractors and where applicable, other staff.Concierge provide front desk and administration services, exceeding the expectations of the Concierge job description.We are nimble in responding to the demands of our sites, adopt a "team" perspective, and excel under pressure. With reliability and accountability, Concierge problem-solve and think quickly to resolve matters using tact and discretion.Duties:Providing front desk & facility administrationHandle access to property, resident records, requests by residents and site staffCoordinate, record, change and administer moving in / out schedulesCoordinate elevator bookings,



amenity bookingsAddress resident requests, concerns and complaintsEffectively responding to property manager's requestsMaintain, monitor site security, patrolling frequentlyCommunicate via phone and writing, e-mails, logs, online reportingTroubleshoot, investigate facility issuesMinimum 1 year Strata Concierge experienceExperience in HospitalityMinimum 1 year in fast-paced customer facing rolesGenuine customer-service focus & commitment to high standards of serviceHospitality training/hospitality industry experienceHigh proficiency with MS Word, Excel, OutlookCompensation: Competitive start + increases based on performanceWork Environment: Various roles and schedules availableMust work Statutory Holidays when occurring on assigned work daysFast-paced environmentUse of computer equipment, including spreadsheets, to produce reportsPhysical capacity for regular walking and monitoring premisesBenefits of Joining our Team:Competitive wages, with solid opportunities for growthComprehensive Health and Dental benefitsSupportive and cooperative team environmentGreat mobility and growth opportunities within team

📌 Concierge (Vancouver)
🏢 Centrum Concierge & Security
📍 Vancouver