A McDonald's Department Manager drives their team to overall success by achieving restaurant targets of sales, profit, and guest experience through shift control and department management. Our ideal candidate is energetic, detailed, efficient, and business-focused. They can motivate a diverse team through sharing and teaching operational and system knowledge while ensuring everyone receives the training and coaching they need to successfully deliver an excellent guest experience and achieve business goals.

This person shows initiative and strives for future career opportunities within the organization.

Salary Range $53,5000 to $57,000 annually based on experience. Total compensation package also includes:

- Access to GreenShield extended health program with cost-share benefits up to $2525*
- Up to $6000 in variable, target-based bonus annually*

*program criteria and qualification applicable Relocation We look forward to discussing one-time reimbursement for qualified applicants interested in relocating to Vancouver Island

Schedule This is a full-time management position; the work schedule varies with the opportunity for shift flexibility being based around business needs and restaurant/positional responsibilities. Our restaurants operate 24 hours a day, 7 days a week and work hours include weekends, mornings, afternoons, and evenings/nights. A typical week will include roughly 80% on-floor operational management and coaching and 20% administrative tasks

Position Overview

- Reporting directly to the General Manager, helps manage the overall operations and profitability of a medium – high volume restaurant including all aspects of the daily, weekly, and monthly metrics




- Maintaining a high level of business controls in the areas of managing food cost, labour costs, and other line items
- Maintaining and teaching a high standard of cleanliness in all areas of the restaurant
- Building sales through a passion for guest service in all aspects of the business
- Identifying operational gaps in the restaurant, diagnose root causes, and provide direction and coaching to alleviate
- Reviewing and analyzing guest count, sales, and profit results. Adjusting business plans and/or tactics when necessary
- Regular monitoring of company communication to stay informed of promotions and procedural changes. May include sharing, teaching, or coaching staff on information received
- Executing and overseeing food safety standards through daily certifications, maintaining physical plant cleanliness standards, and monitoring staff actions
- Following McDonald’s high standard of people practices and professional conduct. This includes the duty to ensure all team members work according to K.E.I standards while also maintaining legal compliance
- Seeking guest feedback. Rewarding customer compliments and handling guest complaints
- Monitor and report progress on business goals and objectives using internal measurement tools
- Conduct weekly department walk-thru to assess performance,



diagnose opportunities and identify action
- Prepare for and facilitate weekly manager's meetings and progress reports

Qualifications

- Minimum 1 year of experience as a manager in a quick service, high volume restaurant setting. McDonald’s experience is preferred
- Previous P&L; knowledge
- Self-led through internal motivation
- Leads through delegation and accountability of clear roles and expectations
- Holds a confident and positive leadership style that can motivate and drive change within a large team
- Leads through guest-centric metrics
- Employee-focused approach to business management creating high retention and job satisfaction.
- Demonstrates an intermediate/high level of written and verbal communication
- Ability to work a variable and flexible schedule

Please contact [email protected] to submit your interest in the position About Us K.E.I is a proud multi-unit franchise of McDonald’s Restaurants on Vancouver Island. We are a locally owned and operated organization that encompasses the mid-Island down to Greater Victoria. We are dedicated to providing excellent guest service to all our customers and we know that starts with hiring, training, and developing the best people!

Job Types: Full-time, Permanent

Pay: $53,500.00-$57,000.00 per year

Advantages

- Dental care
- Extended health care
- Flexible schedule

Flexible language requirement:
- French not required

Ability to commute/relocate:
- Nanaimo, BC: reliably commute or be willing to relocate with an employer-provided relocation package (required)

Experience:
- Restaurant Management: 2 years (required)

Work Location: In person

📌 Department Manager (Nanaimo)
🏢 Hillside Avenue McDonald's
📍 Nanaimo