Elevate customer satisfaction as a Customer Support Representative in the restaurant technology sector! Engage users through chat, email, and phone, providing insightful solutions to their challenges.As a pivotal team member, you will educate customers on the software platform and enhance their understanding of its capabilities. Your empathy and problem-solving skills will be crucial in ensuring customer retention while fostering a cooperative environment.Key Responsibilities:Manage customer inquiries as the first point of contactProvide empathy-driven support across various communication channelsCreate training resources for effective product useMonitor and report recurring issues and support requestsCollaborate actively with peers for knowledge sharingRequirements:1-2 years in a technical support settingStrong written and verbal communication skillsBackground in web and mobile application supportResourcefulness and detail-oriented troubleshooting skillsAbility to quickly learn and adjust to product changesUtilize your skills to support customers and contribute positively to this dynamic team in the food service technology space!

📌 Dynamic Customer Support Representative In Food Service Technology (Vancouver)
🏢 7shifts
📍 Vancouver