Join to apply for the Bilingual Customer Service Agent role at Dye & Durham Corporation3 weeks ago Be among the first 25 applicantsJoin to apply for the Bilingual Customer Service Agent role at Dye & Durham CorporationDescriptionWe are seeking a detail-oriented, driven individual to join our Financial Solutions team. As a Bilingual (French/English) Customer Service Agent, you will have the ability to use your communications expertise and take initiative in providing support for our Financial Solutions software products.You will work in a fast-paced setting, handling queries via email, phone, and fax from clients including lawyers, notaries, and financial institutions using our services: Unity Lender Centre, Tax Pay, and Bill Pay.Key ResponsibilitiesAssist with profile management, system walkthroughs, file maintenance, and payment/credit inquiries while maintaining strong client relationships by handling concerns with speed and professionalism.Record customer queries accurately on our in-house IT systems.Liaise with other departments to resolve queries within SLAs.Provide advice and technical support on all products and services offered.Own the resolution of client escalations through proactive query management.Manage inbound and outbound calls.Skills,



Knowledge & ExpertiseBilingual in English and FrenchPrevious experience in customer service or clerical roles; call center experience is an asset.Excellent customer service, interpersonal, and problem-solving skills.Ability to adapt to changing priorities effectively.Strong analytical skills with critical thinking ability.Ability to work independently with minimal supervision in a fast-paced environment.Must be able to work shifts on a monthly rotating schedule.Job BenefitsAt Dye & Durham, we strive to be visionaries! We offer internal and external training, competitive salaries, healthcare, pension, discounts, wellness programs, and paid days off for moving or volunteering.Our ValuesWe ask how tomorrow can be better than todayWe are passionate about solving customer challengesOur ideas break boundariesWe value different perspectives and encourage dialogueWe take ownership and celebrate togetherAdditional DetailsSeniority level: Entry levelEmployment type: Full-timeJob function: OtherIndustry: Software DevelopmentReferrals increase your chances of interviewing at Dye & Durham Corporation by 2x.Get notified about new Bilingual Customer Service jobs in Montreal, Quebec, Canada.

📌 Bilingual Customer Service Agent (Montreal River)
🏢 Dye & Durham
📍 Montreal River