Shape the future of customer relationship management as the CRM Practice & Enablement Lead at Alberta Blue Cross. This integral position drives CRM adoption and enhances customer interactions across the organization.As the CRM Practice & Enablement Lead, you will focus on establishing standardized CRM practices within Sales, Service, and Marketing teams. Your role will emphasize continuous improvement and effective data usage, helping teams understand the importance of meaningful customer information. Collaborating closely with stakeholders,



you will generate actionable insights from data analytics to refine CRM processes.Key Responsibilities:Lead CRM adoption across customer-facing teamsImplement CRM in daily business functionsMonitor and evaluate data quality for improvementsSynthesize feedback for team coachingCreate resources for CRM best practicesRequirements:Experienced in CRM, customer experience, or process improvementStrong coaching and relationship-building abilityAnalytical skills to interpret data trendsFamiliarity with CRM platforms like Microsoft Dynamics 365Background in supporting sales and service capabilitiesUtilize your expertise in CRM to foster data-informed decisions and enhance customer experiences at Alberta Blue Cross.

📌 Alberta Blue Cross Crm Practice Leader (Edmonton)
🏢 Abc Benefits
📍 Edmonton