Lead the Enterprise customer journey as a Senior Customer Success Manager at CoLab. Drive adoption and satisfaction while developing long-term client partnerships.As a Senior Customer Success Manager at CoLab, you will play a key role in engaging our largest enterprise customers. You'll focus on ensuring the successful integration of our Design Engagement System by fostering solid relationships and aligning goals with customer objectives. This position thrives on a proactive approach in a technically complex environment.Key Responsibilities:Own metrics for customer satisfaction and retentionDevelop comprehensive Customer Success Plans with impact measuresOversee onboarding processes and execution with customer teamsConduct structured reviews to analyze customer valueCollaborate with sales for growth and account strategyRequirements:4-6 years in customer success within B2B SaaSExperience with engineering or technical environmentsStrong executive influence and storytelling skillsHighly organized and capable of navigating ambiguityWillingness to travel up to 25%Drive outcomes that matter as you guide enterprise clients to success with CoLab's groundbreaking platform.

📌 Enterprise Customer Success Leader (Toronto)
🏢 CoLab
📍 Toronto