Responsibilities:Participate in defining procedures to ensure service performanceParticipate in the study and analysis of electronic payment platform requirementsParticipate in the analysis of operability constraintsParticipate in the industrialization of production and the implementation of the business recovery planParticipate in the definition and implementation of operating proceduresParticipate in the drafting of qualification and patch testing proceduresParticipate in customer support with the aim of meeting availability and reliability commitmentsParticipate in the handling and processing of requests and incidentsParticipate in the definition of production prerequisitesParticipate in the management of relationships between customers and publishers/service providersParticipate in the production of activity reportsParticipate in the development of maintenance action plansParticipate in defining service tasks: alarms, scheduling, backups,



and planning batch processingParticipate in user support with the aim of ensuring that reported anomalies are processedParticipate in technical support for users (2nd and 3rd levels)Participate in time-sensitive interventions during operational incidents (e.G., analysis, diagnosis, and resolution)Participate in anticipating user needs and system developmentsParticipate in technical documentationParticipate in monitoring operational incidents, analyzing causes, and taking associated corrective measuresProfile:DEC/BAC in IT or equivalent2-5 years of experience in a similar roleWriting technical specificationsCompliance with commitments (SLA)Taking initiativeReporting & MonitoringSense of initiative, flexibilityTeam playerAbility to provide support and assistance

📌 It Operation Incident Officer 4969 (Montreal)
🏢 Alteo
📍 Montreal